Perm | Frontline Customer Service Associate | Paya Lebar | Up to $4500 #NKA

Location: Paya Lebar Quarters

Working Hours: Mon - Fri, 9 - 6

Salary: Up to $4500

Job Responsibilities:

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres

Job Requirements:

• Minimum GCE ‘A’/ Diploma/ Degree in any field
• Applicants with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd