Performance Managment System Administrator

Agency

Adult Correction

Division

COO - Administration

Job Classification Title

Staff Development Specialist II (NS)

Position Number

60089564

Grade

NC15

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

The Performance Management System Administrator coordinates agency-wide performance management operations through functional system administration, program implementation, policy support, reporting, and user training. The position administers the North Carolina Valuing Individual Performance (NCVIP) system, manages recurring performance management activities, coordinates system and process improvements, develops training and user-support resources, and provides backup administration for the agency’s Learning Management System (LMS).

Key Duties Include:
• Administer performance management system functions such as employee groups, goal assignments, performance record security, high-volume transactions, and data maintenance.
• Coordinate annual performance management cycles, implementation activities, work plans, deadlines, stakeholder actions, and issue follow-up.
• Interpret performance management policies and procedures for use in system processes, operational guidance, training content, and individual case resolution.
• Troubleshoot system, access, data, or process issues and coordinate resolutions with Human Resources staff, technical partners, trainers, or statewide stakeholders.
• Develop and validate reports used to monitor completion, identify exceptions, evaluate program activity, and support management decisions.
• Assess user-support and training needs and develop job aids, user guides, process documentation, facilitator materials, or other instructional resources.
• Deliver classroom, virtual, group, or individual training and coaching for employees, supervisors, Human Resources staff, trainers, or other system users.
• Evaluate system use, participant feedback, policy changes, or recurring process issues to revise training, guidance, and program procedures.
• Provide backup administration for the Learning Management System, including user support, reporting, training content maintenance, or assigned system activities.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $55,221 -$96,639

Recruitment Range: $55,221 - $66,944

Repost - Previous Applicants Do Not Need To Reapply In Order To Be Considered For This Vacancy.

Internal Posting- this is an internal posting open only for current North Carolina state government employees, and eligible state government Reduction In Force (RIF) candidates from North Carolina state government, or current temporary employees.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience administering an HR system such a Human Resources Information System, Learning Management System (preferably LMS), performance management platform (preferably NCVIP).

• Documented experience coordinating recurring programs, system implementations, process changes, project activities, stakeholder assignments, work plans, or time-sensitive deliverables.

• Proven experience interpreting and applying human resources, performance management, training, regulatory, compliance, or organizational policies within a program or system process.

• Demonstrated experience developing or delivering system and process training, such as online course content (eLearning), job aids, user guides, virtual instruction, classroom instruction, demonstrations, facilitated discussions, or individual coaching.

• Documented experience researching system or process issues, reviewing reports or data exceptions, and providing guidance based on operational results.

About The Division of Human Resources:

The Division of Human Resources provides support and strategic direction for personnel operations within the Department of Adult Correction. This includes recruitment, compensation, classification, employee relations, policy development, benefits, and organizational development. HR ensures compliance with state and federal laws and works to enhance employee engagement and workplace culture.

Compensation and Benefits:

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options

• Retirement Plans

• NCFlex Supplemental Benefits

• Paid Vacation, Sick, and Community Service Leave

• Paid Parental Leave

Visit the State Benefits website for additional information.

Supplemental Application Information:

Application Process

NCDAC uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:

• Complete education history (including high school)

• Full work experience details

• Certificates and licenses, if applicable

• Education must be from appropriately accredited institutions.

• Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.

• Applicants may be subject to a criminal background check and drug screen.

If multiple applications are submitted, only the most recent application received before the closing date will be considered.

Education Equivalency Verification

The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at .

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

PREA Requirement

The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction: PREA Hiring and Promotion Prohibitions

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and three years of training development experience in a progressive training or teaching role

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Santino East

Email:

[email protected]