Performance Manager

Job Title: Performance Manager

Job Summary
We are looking for a Performance Manager to drive business results by defining KPIs, managing SLAs, and redesigning the Performance Management System (PMS). The role focuses on performance tracking, continuous improvement, and encouraging teams to go the extra mile.

Key Responsibilities

• Define and monitor KPIs aligned with business goals

• Manage and track SLAs to ensure service excellence

• Redesign and improve the Performance Management System (PMS)

• Analyze performance data and share actionable insights

• Drive a high-performance and results-oriented culture

Requirements

• Experience in performance management, KPIs, and SLAs

• Strong analytical and reporting skills

• Proactive, result-driven mindset

• Excellent communication and stakeholder management skills