Performance and Compliance Manager

To manage Forensic Services Department (FSD) and the wider force area (where appropriate) on areas of performance and compliance data. Ensuring the legal and ethical integrity of West Midlands Police, through policy enforcement and programme planning. To ensure that compliance with the rules and regulations around protection of Freedom Act (PoFA), Management of police information (MoPI) General Data Protection Regulation (GDPR), disclosure, contamination elimination database (CED), police elimination database (PED), local policies, and producing performance data, reporting on performance, measuring against set standards.

This role will involve working closely with FSD colleagues and where appropriate liaising with other managers, team leaders and staff throughout the organisation to plan, monitor and review the performance contribution to the organization ensuring performance and service levels are maintained and identify areas for improvement.

This role will oversee conformance to all Service Level Agreements as documented within the FSD Quality Management System that will be delivered through the FSD Performance Framework approved by the WMP Crime with national work groups in order to ensure innovation related projects are delivered on time and all benefits are realised.

Key Responsibilities:

• To be responsible for the assessment of performance & SLA’s of all forensic functions in partnership with Force Intelligence and in particular to oversee the forensic outcome contribution to detections on behalf of the Crime Portfolio.
• Monitoring performance by working with colleagues and setting performance expectations and goals for teams and individuals to channel their efforts toward achieving organisational objectives.
• To maintain stakeholder engagement with national work groups in order to ensure innovation related projects are delivered on time and all benefits are realised.
• To support and work with the senior leadership team to ensure overall service delivery.
• Representation at both local and force meetings and Quarterly Performance Reviews relating to forensic contributions to outcomes.
  

Full Role Details:

Click Here to view the full details of the role, including the Essential Criteria, Desirable Criteria and any educational requirements for the role.

Important Information

Salary: Grade 7, £44,700

Hours: Monday to Friday between 7am x 6pm (flexible)

Location: RidgePoint House

Closing Date:18/10/2026

Proposed Interview Dates: W.C 02/11/2026

Selection Process

• Online Application and Sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
• Assessment and/or Interview - Candidates who successfully pass the application stage will be invited to attend an interview and/or assessment. This will provide you with the opportunity to demonstrate your suitability for the role.
• Pre-Employment Checks - If you are selected as the preferred candidate, you will be required to successfully complete relevant pre-employment checks before receiving a formal offer. For internal candidates, some checks may not be required. Checks may include: I

1. Vetting Checks - You must successfully complete the required level of Recruitment vetting and Counter Terrorism clearance before starting the role. This may include providing information relating to your background and financial history as part of the vetting process. Click here for more information.
2. Medical Checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
3. Reference Checks - You will need to provide details covering at least five years of employment, education or other relevant activity history.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.