People Ops & Culture Specialist

Who we are

AstroLabs is the Gulf’s leading business expansion platform, supporting high-growth companies as they enter and scale in Saudi Arabia and the UAE. Since our founding, we have enabled over 1,500 companies to establish and grow in the region while building a vibrant community of market leaders and innovators.

Our teams operate across Dubai, Riyadh, Lebanon, and other remote locations, working as one connected unit to deliver impact across borders.

At AstroLabs, our culture is fast-paced, collaborative, and purpose-driven. We value ownership, continuous improvement, and practical problem solving. We care deeply about building systems that scale, supporting each other’s growth, and creating an environment where people are empowered to take initiative and do their best work.

Who you are

We’re looking for a People Ops & Culture Specialist who will serve as the operational anchor of AstroLabs’ People function in Saudi Arabia. In this role, you will ensure compliance, operational excellence, and a strong employee experience while championing AstroLabs’ culture locally.

You will take ownership of Saudi government portals, employee lifecycle operations, and HR systems accuracy, ensuring all processes are compliant, timely, and well-managed. At the same time, you will act as a trusted point of contact for employees and managers, supporting employee relations matters with professionalism, discretion, and sound judgment.

Beyond operations, you will play a key role in strengthening engagement and belonging within the KSA office by promoting AstroLabs’ values and supporting initiatives that reinforce a positive and inclusive workplace culture.

This role is ideal for someone who enjoys structure and regulatory rigor, takes pride in operational ownership, and values being the reliable backbone of a growing organization while helping create a workplace where people feel supported and connected.

What you’ll do

KSA Operations & Compliance

• Fully own and manage Saudi government portals (e.g., GOSI, Qiwa, Mudad, Muqeem), ensuring accuracy, compliance, and timely submissions.

• Monitor regulatory updates of Saudi labor law, assessing impact and ensuring company compliance.

• Manage KSA employment documentation and regulatory requirements in coordination with GRO/PRO services.

Onboarding & Offboarding

• Own onboarding for KSA employees, ensuring a smooth and compliant start, including documentation, system access, and coordination with managers.

• Manage offboarding processes, ensuring compliant closures including documentation, asset retrieval, and access disablement.

• Support Managers in ensuring smooth employee transitions.

Employee Relations & Support

• Act as the first point of contact for employee queries and concerns, ensuring timely and professional resolution.

• Support conflict resolution and employee relations matters in coordination with the People Team.

• Ensure adherence to company policies and local labor regulations.

• Escalate risks appropriately and maintain discretion in sensitive cases.

HR Systems & Data Management

• Own HRIS data accuracy for KSA employees, ensuring real-time updates and proper documentation.

• Maintain accurate employee lifecycle records including leaves, benefits, personal documents, and status changes.

Insurance & Benefits Management

• Manage employee medical insurance enrollment, renewals, upgrades, and claims support.

• Ensure compliance with local insurance requirements and policy standards.

Asset & Operations Management

• Maintain accurate tracking of company assets (laptops, SIM cards, equipment) and assigned ownership.

• Coordinate issuance, retrieval, and inventory reporting.

Culture & Office Engagement

• Champion AstroLabs’ culture and values by acting as a cultural ambassador within the KSA office, identifying behaviors or trends that may compromise our values, and proactively addressing them in coordination with the People Team.

• Design and coordinate local engagement initiatives including birthday celebrations, work-anniversary celebration, recognition moments, team-building activities and events.

• Support employee experience initiatives that strengthen engagement and retention.

What success look like

• Full compliance with Saudi labor regulations and government portals without delays or errors.

• Onboarding and offboarding processes are seamless, compliant, and well-coordinated.

• HRIS records are accurate and maintained in real time.

• Employee relations matters are handled professionally and proactively.

• Cultural initiatives drive strong engagement and a positive workplace environment.

• Assets and benefits administration are accurate and efficiently managed.

• Trusted partnerships are built with employees and managers.

• 3+ years of experience in People Operations, HR Administration, or HR Compliance.

• Experience managing Saudi government portals and labor compliance.

• Strong understanding of KSA labor law and HR best practices.

• Excellent communication skills in Arabic and English.

• High attention to detail and ability to manage multiple priorities.

• Passionate about culture-building and employee experience.

• Trustworthy and discreet when handling sensitive matters.

• Solutions-oriented and proactive.

• Comfortable navigating regulations and compliance requirements.