People Care Transformation Improvement & Scalability Product Manager
hpe · Tlaquepaque, Jalisco, Mexico ·
- Category
- Product
- Experience
- 4+ years
- Company size
- 1000+
Own AI-driven HR process improvements: monitor model accuracy, expand automation coverage, and scale solutions across HPE’s HR organization to reduce operational friction and elevate employee experience.
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Description
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
One of our core principles is belief in the power of people. Recognizing that our people are HPE’s competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services we offer. The Human Resources (HR) division is responsible for the integral assistance of employees.
The Opportunity:
To successfully introduce AI augmentation within HR, it is essential to enhance and optimize existing processes, which will accelerate the adoption of new technologies while removing operational barriers, enabling advisors to dedicate more time to meaningful human interactions.
By strategically streamlining HR workflows and minimizing friction points, the Product Manager will help create an environment where automation and AI solutions effectively complement the expertise of HR advisors. This approach not only supports the efficient implementation of intelligent systems but also ensures that routine inquiries are handled seamlessly by AI, allowing advisors to focus on more complex and people-centric matters.
As these enhancements are integrated, the focus remains to balance technological advancement with the need for genuine human connection, ultimately elevating both the efficiency and quality of HR services.
The Role
Continuously improve AI performance, expand automation coverage, and ensure AI remains scalable, reliable, and aligned with business needs.
People Care will be the pilot case for AI integration, but this project manager will ensure AI is implemented in the entire CFHR & PC organization.
In addition, the Product Manager will drive the strategic expansion of AI applications across the broader CFHR & PC organization, leveraging insights from the People Care pilot to refine and scale solutions. Through ongoing evaluation and enhancement of AI systems, the role will proactively identify new opportunities for automation, adapt capabilities to evolving business requirements, and uphold standards of reliability and compliance. This forward-thinking approach ensures that as AI transforms HR processes, its integration remains responsive to organizational goals and workforce needs, positioning the company at the forefront of innovation in employee services.
Key Responsibilities
Monitor AI accuracy, latency, error patterns, and operational impact
Define training data priorities
Identify opportunities for new automations and process expansion
KPI definition (Rework rate, corrections, precision, recall, etc.)
Run analysis for AI output issues or glitches
Conduct model feedback cycles aligned with HR volume trends
Building on these responsibilities, the Product Manager will also foster a culture of continuous improvement through iterative monitoring and refinement of AI-driven processes. By leveraging data-driven insights from accuracy, latency, and operational impact analyses, the role will proactively adapt workflows to address evolving HR needs and drive measurable improvements. Emphasis will be placed on identifying and prioritizing training data enhancements, expanding automation coverage, and defining KPIs that reflect the quality and reliability of AI outputs.
The Product Manager will help ensure that AI solutions remain resilient and responsive through targeted investigations of error patterns and feedback cycles that correspond to HR service volumes. This commitment to rigorous analysis and strategic optimization will lay the foundation for efficient escalation strategies and seamless integration of automation within the broader HR ecosystem, supporting the organization's vision of empowering people through technology.
About you:
First-level university degree or equivalent experience; advanced university degree preferred.
Typically, 4-8 years of related experience in HR Tech project management, process optimization, and collaboration with multidisciplinary functional teams.
Participation or collaboration on AI / Automation use cases – HR, Workforce, and Business outcomes.
Ability to communicate AI concepts to non-technical HR partners.
Experience in automation solutions.
Experience in process standardization and optimization.
Experience managing projects related to HPE global programs and partnering with designated program leads.
Able to understand data, create meaningful analysis, and share business insights. - Strong analytical skills.
An out-of-the-box mindset that does not hesitate to challenge the status quo.
Passion for customer experience and commitment to AI / Automation transformations
Commitment to honoring program/project deadlines and delivering a top-notch experience.
Bonus points if you are:
Passionate and curious about all aspects of the business, creating solutions and bringing proposals to the table.
A communicator that connects technology workflows with operational needs while observing user experience.
A Flawless consultant or similar certifications
Certified in Project Management.
Versed in AI and Automation implementation (with evidence).
We offer:
A competitive salary and extensive social benefits
Work-life balance.
A hybrid-work environment focused on flexibility and trust.
A new integrated experience and network across HPE functions.
Collaborate in the AI and Automation pilot for HR.
A skill-based career plan.
An amazing life inside the element! Want to know more about it?
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Human ResourcesJob Level:
Expert
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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