Pega Business Architect

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

What you’ll do

Lead requirements workshops with business stakeholders and delivery teams to capture and document current and future-state business processes.
Model and document end-to-end business processes using BPMN, case lifecycle designs, and workflow diagrams.
Design case types, process stages, workflows, routing models, and service level agreements within the Pega platform.
Collaborate with Pega architects and developers to ensure solutions align with platform best practices and enterprise standards.
Conduct fit-gap analysis and recommend appropriate configuration and customisation approaches.
Define and govern business rules, decision logic, routing pathways, and escalation processes.
Maintain end-to-end traceability from business requirements through design, testing, and deployment.
Support User Acceptance Testing planning and execution to validate business outcomes and acceptance criteria.
Partner with integration, data, and channel teams to ensure seamless workflow automation across connected platforms.
Present business cases, automation roadmaps, and process designs to senior stakeholders and governance forums.
Identify opportunities for operational optimisation, straight-through processing, and reduction of manual activities through low-code automation.
Contribute to pre-sales and business development activities, including solution proposals, effort estimation, and RFP responses where required.

Who you are

5+ years of experience in enterprise IT, business analysis, or business process transformation.
4+ years of experience working on Pega platform implementations.
Strong functional expertise in Pega BPM and Case Management, including case design, stages, processes, SLAs, work parties, and routing.
Proficiency in BPMN process modelling and translating process maps into effective Pega case designs.
Working knowledge of decision tables, decision trees, and related Pega decisioning capabilities.
Experience working within Agile frameworks such as SAFe, Scrum, or Kanban.
Ability to create high-quality business requirements documents, functional specifications, acceptance criteria, and user stories.
Strong stakeholder management and communication skills across business, product, architecture, engineering, testing, data, and integration teams.
Experience working with geographically distributed and cross-functional teams.
Ability to analyse complex business problems and provide structured, practical solutions.
Exposure to workflow automation use cases involving GenAI or Agentic AI concepts would be advantageous.
Preferred certifications include Pega Certified Business Architect (CBA), Pega Certified System Architect (CSA), Leading SAFe Agilist, ITIL Foundation, or ISTQB.
Experience within Telecom, BFSI, Retail, shared services, or operations transformation environments is preferred.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Opportunity to shape enterprise-scale digital transformation and workflow automation programmes.
Exposure to complex business process improvement initiatives across multiple markets and stakeholder groups.
Hybrid working model based in Pune with collaboration across global teams.
Opportunity to work with modern Pega low-code technologies, business process management frameworks, and emerging automation capabilities.
Experience influencing process strategy, governance, and solution outcomes at an organisational level

What skills you will learn

Advanced Pega BPM and Case Management solution design.
Enterprise process modelling and optimisation using BPMN.
Business architecture and large-scale workflow transformation practices.
Requirements traceability, governance, and quality assurance methodologies.
Stakeholder engagement and executive-level communication techniques.
Exposure to Agile delivery practices, integration ecosystems, and AI-enabled automation initiatives.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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