Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK

Role: Pega Application Support Analyst – Unix, SQL, Dynatrace & ELK

Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Role Descriptions:

Job Title: Sr. Technical Support Analyst with Pega Skill

What is the opportunity?

Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the Application Support team.

What will you do?

• Provide world class user support to a wide variety of employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction.

• Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business.

• Perform system health check| monitoring| alerting| and corresponding action as required.

• Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.

• Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.

• Responsible for ensuring the production and maintenance of high quality support documents and processes.

• Write simple SQL queries against database and generate reports.

• Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.

What do you need to succeed?

Must-have

• Experience with Pega platform and Pega-based applications.

• Experience with architecture/process workflow analysis and design.

• Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.

• Excellent interpersonal and communication skills (verbal and written)

• Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.

• Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDuty

• Flexibility to be part of a rotational on-call support model