Payroll Services & Compliance Manager

In this role you will:

• Lead the delivery of accurate, compliant and high-quality payroll services, ensuring employee payments and payroll transactions are processed within agreed timeframes.
• Oversee payroll governance and compliance, ensuring adherence to legislative, regulatory, award and enterprise agreement requirements, while managing audits, controls and risk obligations.
• Drive continuous improvement by identifying opportunities to streamline, automate and optimise payroll processes, enhancing efficiency, accuracy and employee experience.
• Provide leadership, coaching and development to the Payroll Services team, fostering a high-performing, engaged and customer-focused culture.
• Manage stakeholder relationships, complex payroll escalations and service performance, using data, reporting and insights to support operational excellence and informed decision-making.

• Proven leadership experience managing and developing high-performing People Services teams.
• Strong expertise in HRIS platforms, particularly Dayforce, with exposure to Workday and ServiceNow highly regarded.
• Demonstrated ability to drive process improvement through process mapping, documentation and operational optimisation.
• Exceptional stakeholder management, customer service and communication skills, with a proven ability to build trusted relationships across all organisational levels.
• Strong operational and analytical capability, with excellent judgement, project management skills, attention to detail and the ability to manage competing priorities.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community.

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.