Payments Relationship Manager

About MiFinity: We offer a range of cost-effective and efficient end-to-end payment solutions. We have more than 20 years’ experience in the online payments space with a growing network of global partner relationships and a best-in-class, highly secure and regulated technology platform. We partner with specific providers that support us on our growth strategy across existing and new sectors.

Our mission is to be the market leader in the online payment sector. Our product portfolio is aimed at businesses, merchants, and consumers. Our headquarters are in Belfast with regional offices in Dublin and Malta.

The cornerstone of our core services is the MiFinity eWallet which supports the transfer of money to almost anyone in the world through our bank network and local payment options.

About the role: As a Payments Relationship Manager at MiFinity, you will be responsible for overseeing and enhancing the relationships with our suppliers to ensure the delivery of high-quality products and services. You will play a pivotal role in driving supplier performance, assist with managing contracts, and mitigating risks, all while ensuring compliance with company policies and industry regulations.

Benefits

• Private Healthcare and Dental care post probation
• Continuous Development Program sponsoring further education through courses and workshops.
• Free parking (first come first serve basis)
• Remote work allowance post probation beginning at 3 weeks in year 1 and increasing with tenure
• Additional special leave days such as extra day for birthday/moving home, extra days for marriage, graduation, citizenship ceremony
• Study and Exam Leave to further support career and educational growth.
• Generous company pension scheme with employer matching

Key responsibilities

Supplier Relationship Management and Business Development:

• Review and research the open field of payments to drive revenues; be it on open banking, APMs in diverse target markets or stablecoins to give a few examples
• Build and maintain strong, collaborative relationships with key suppliers.
• Conduct regular performance and risk reviews and provide constructive feedback.
• Identify opportunities for improvement in supplier services and increases in revenues
• Manage relationships with suppliers and escalated incidents as required.

Performance Monitoring, analysis and incident management:

• Maintain key performance and risk indicators (KPIs) for supplier performance.
• Track supplier performance on a per country/payment rail/supplier angle and suggest improvements to overall performance and therefore revenue.
• Ability to delve into the details, work with data and analyse trends
• Act as go-to point for relationships and step in as required to drive resolution to any key issues as directed by product or other key stakeholders

Contract Management:

• Negotiate, draft, and manage supplier contracts, ensuring favourable terms for the company.
• Monitor contract compliance and address any deviations or disputes promptly.
• Renew, extend, or terminate contracts as necessary, in alignment with company goals.

Risk Management and business continuation:

• Identify and assess risks associated with supplier relationships.
• Develop risk mitigation strategies and contingency plans.
• Stay updated on industry trends and regulatory changes that may impact supplier risk.

Qualifications

• Either a university degree or equivalent in Commerce, Business Administration or in an equivalent field of study, or prior experience in account management, customer support, sales, or business development, within online payments space.
• Minimum 4 years of online payments industry; large PSPs, APMs, open banking solutions, stablecoins and their infrastructure as well as banking rails
• Excellent understanding of online payments flows from authorisation to settlement and the systems required to support reconciliation
• Experience in managing issues and their escalations with third party suppliers to the benefit of the company
• Solid and proven experience in representing large clients within online payments be it from the merchant or provider side
• Hands-on approach and desire to roll up sleaves and run with initiatives as needed
• Commercial awareness with the ability to think strategically and spot new opportunities.
• The ability to work independently, and possess strong organizational, time management and communication skills.
• Excellent enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast- moving and results oriented environment.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and preferably have experience working with CRM systems and/or in-house software programs.
• Experience drafting proposals and presenting in front clients will be considered important assets.
• The availability to travel, to meet and network with clients in person.

Excellent communication skills and command of Additional languages skills are a strong plus.