Payments-Digital & Design-Product Delivery Manager-Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in JPM DIgital Banking, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Drive end-to-end market expansion product delivery from strategy and business case through driving for roadmap, execution, launch, and stabilization; define scope, success metrics, and go/no-go recommendations
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Define KPIs and provide concise executive reporting that surfaces progress, risks, issues, and mitigations early
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Manage a team of Product Delivery Managers, assign and prioritize work across initiatives, standardize ways of working, and ensure consistent delivery rigor and operating cadence at scale

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Working knowledge of market-entry regulatory/compliance domains
• Strong senior stakeholder management and executive-level written/verbal communication

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics