Payment Operations Specialist II

The Payment Operations Spec II is responsible for completing all payment processes within the Credit Union. They will conduct file authentication and validation as well complex transaction procedures following NACHA rules, Reg E, and Reg CC. The Payment Operations Spec II will also be responsible for managing payment activity, general ledger entries, reporting on payment activity, and balancing settlements.

What you will do here:

Maintain knowledge on all payment processing rules and regulations and manage payment origination and receiving, code payments from various channels, handle unauthorized transactions, as well as foreign transfers. Respond to complex inquiries and issues such as recalls, following difficult timelines, and direct payment/direct deposit activity.

Complete tasking on all payment channel responsibilities, including but not limited to, settlement and review, holds and processing, file maintenance, verifications/authentication, review all payment channel requests for completeness and regulatory compliance such as OAC-AML-BSA and Regulation CC as well as organizational procedures and policies

Identify potential fraud and perform research on suspicious activity. Respond to complex inquiries and issues, providing resolutions in a timely manner.

Complete complex entries into general ledger related to paperwork and information processed. Reconcile general ledger entries and research more complex discrepancies to resolution. Follows up with appropriate personnel to correct posting errors.

Gather and report on payment channel transaction data activity for the department as assigned

Perform all other job duties as assigned.

What you will need:

High School Diploma or GED required.

3+ years banking experience required.

1+ year of payment processing experience (ACH; Wire processing; etc.) required.

1+ year of settlement and balancing experience preferred.

Demonstrated ability to assess risk and make effective decisions in a timely manner required.

Expert understanding of NACHA rules and regulations required.

Demonstrated ability to process high volumes of work and prioritize effectively required.

Strong customer service skills; effective listening and problem resolution in a timely manner required.

Regulation CC required.

Regulation E required.

Demonstrated proficiency in using payment processing and compliance systems; third-party vendor systems; to ensure accurate and timely processing required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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