Patient Service Associate
T3 HEALTH PTE. LTD. · Singapore ·
- Category
- Support
- Experience
- 2+ years
About NOVI
NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.
Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.
Who We're Looking For:
We are looking for a Patient Service Associate who will work with our Operations and Management team to ensure efficient clinic operations and excellent customer service.
Job Highlights:
- Friendly working environment
- 5-day work week (Monday to Friday)
- The clinic is a few minutes sheltered walk from Tanjong Pagar MRT
- Competitive salary
- Opportunity for growth and development
Your role:
- Handle patient registration and coordinations (for both in-clinic patients and teleconsults), including scheduling of appointments across the clinical and coaching teams.
- Supporting billing and payment collection.
- Respond to, and follow up on, customers’ inquiries over phone, email and messaging
- Process payments and invoices
- Arrange for deliveries and logistics of medications and other goods sold.
- Provide other ad-hoc frontline support for customers e.g. usher patients, assist customers with account access on mobile devices, whilst maintaining high quality support and services for our patients.
- Assist the Clinic Operations and Customer Success Manager to ensure smooth clinic and company operations
Requirements:
- At least a Polytechnic Diploma
- Technologically savvy, with good working knowledge of Computer Skills
- At least 2 years’ of relevant working experience
- Able to multi-task and prioritise tasks under tight deadlines
- Customer-oriented, proactive and enjoy interacting with customers through various channels of communication
- Meticulous and detail-oriented
- Naturally systematic, with the ability to effectively follow-up and prioritize tasks and appointments.
- Able to work independently as well as in a team
- Excellent communication skills
- Experience in healthcare, biomedical sciences, operations and/or customer service will be advantageous
About NOVI
NOVI Health is a fast-growing health tech start-up based in Singapore reimagining the way care for chronic disease is delivered.
Run by a team of dynamic individuals with a passion to improve healthcare, we're positively changing the way healthcare is delivered by integrating traditional medical practice with consumer tech – providing a full-stack health solution that combines medical care, fitness and diet coaching, together with continuous glucose monitoring and support.