Patient Coordinator

Center Patient Coordinator

Cebu Comprehensive Cleft Care Center of Excellence | Patient Services

Reports To, Program Manager, Patient Services

Work Location, Cebu City, with regular travel across Cebu and nearby provinces (Visayan Region)

Employment Type, Regular Full-Time

POSITION OVERVIEW

The Center Patient Coordinator supports the implementation of a registry and database of cleft lip and cleft palate patients across Cebu and nearby provinces in the Visayan Region. The role works closely with community leaders and partners across these areas to set up registration campaigns and camps, and partners closely with the Program Manager, Patient Services to ensure all cleft patients in the region are located and provided comprehensive cleft care.

KEY RESPONSIBILITIES

Community and Partner Outreach

• Set up meetings at hospitals and clinics across the region and identify point people at each facility.
• Access existing community health worker structures to implement cleft awareness programs in the community.
• Set up meetings with traditional authorities in the areas covered.
• Manage region wide community mobilization.
• Meet with NGOs and community based organizations within the region to partner on patient recruitment or sponsorship.

Patient Registration and Program Support

• Register patients, capturing full names, contact numbers, and location, and assist with coordinating travel to the program site.
• Organize patient arrivals during programs.
• Assist the program coordinator with patient logistics, including food, shelter, water, transport, and reimbursements.
• Build strong relationships with patients and assess whether their needs are being met, escalating to the Center Coordinator and team when they are not.
• Create patient return lists after patient announcement and ensure all patients have transportation home.

Data and Documentation

• Create and maintain a database of all contacts within each province covered.

CORE COMPETENCIES

• Self Directed, Strategic Thinking, and Proactive Approach
• Strong Attention to Detail, Accuracy, and Handling of Confidential Information
• Excellent Organizational and Time Management Skills
• Strong Written and Verbal Communication Skills
• Customer Service Oriented Mindset
• Ability to Work Independently and Collaboratively
• Self Motivation, Adaptability, and Flexibility Under Pressure
• Commitment to Operation Smile's Mission