Partnership Manager

As a Partner Manager, you will play a pivotal role in developing and managing existing strategic service and technology partnerships that drive growth and customer acquisition for Trengo. You will be responsible for identifying potential partners, building strong relationships, and collaborating with internal teams to ensure the success of partnerships. The Partner Manager will work closely with the sales, marketing, and product teams to align on goals, and execute joint go-to-market strategies.

About Trengo

Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide.

As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture.

What your role looks like

Let's break down this vision into a little taste of your work at Trengo:

• You will research and identify potential partners that align with Trengo’s business goals.

• You will develop and execute business plans driving all aspects of the partner relationship to maximise growth opportunities by building territory partner strategies. Main focus will be on EMEA.

• You will gain new customers with your partners, and ensure all partners are well-positioned to deliver successful customer implementations and recommendations.

• You will negotiate and finalise partnership agreements that drive mutual value.

• You will manage and nurture existing partnerships, being the primary point of contact for assigned partners

• You will collaborate on Go-to-Market strategies that can bring further Partners gains

What you’ll bring

We’d love to meet you if:

• You have 2+ years of experience in partner management, business development, or a similar role in the SaaS industry and ideally in the Ecommerce landscape.

• You have a proven track record of successfully managing and growing partnerships that drive revenue, especially in EMEA.

• You have a self-starter attitude and possess a strong business acumen and understanding of SaaS business models.

• You have excellent communication skills in English. Any other language will be a plus.

• You have a get things done mentality with a strong drive to meet and exceed targets.

• You are proficient with any CRM software (FYI, we use Hubspot).

⚙️ Our tech & AI mindset

AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.

What’s in it for you?

We believe in supporting you to perform at your best and grow with us:

• 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment.

• 🌍 Hybrid working + 60 days per year to work abroad.

• 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).

• 📚 Learning budget + 2 extra days off to attend courses or conferences.

• 🌴 28 vacation days to rest, recharge, and travel

• 🚆 Travel reimbursement to our Utrecht HQ.

• 📶 Monthly internet & phone allowance to stay connected.

• 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.

• 💼 Pension contribution to help you plan for the future.

• 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.

🔍 Our hiring process

1. Introductory call – First conversation with our Talent team.

2. Manager interview – Deep dive into experience and expectations.

3. Practical assignment – Role-related, real-world challenge.

4. Team connection – Meet future colleagues and confirm mutual fit.

We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.

Join us in building the future of customer engagement — we’d love to have you on the team.

👉 Apply today and let’s grow together!

We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.