Partner Support Specialist

Description

We are looking for a proactive and detail-oriented partner support specialist to join our team. In this role, you will be the first point of contact for our partners (restaurants/merchants), ensuring their operations run smoothly by resolving issues quickly, maintaining high service quality, and driving continuous improvement.

This role is ideal for someone with a strong quality mindset, excellent problem-solving skills, and a passion for delivering outstanding partner experiences.

Requirements

• Minimum 1 year in customer/partner support, account coordination, or operations.
• Confident troubleshooting skills.
• Strong written and verbal communication in English (additional local language(s) a plus); able to simplify complex issues.
• Organized, detail-oriented, and calm under pressure.
• Experience with a ticketing system (e.g., Zendesk, Freshdesk), CRM, and basic spreadsheets for case notes and reporting.
• Willingness to work shifts, evenings/weekends, and local holidays on a rotation as the business requires.
• Strong quality mindset.
• Ability to manage multiple tasks and prioritize effectively; ticket queues and chat/phone channels.

Benefits

• Be part of a fast-paced, impact-driven environment
• Opportunity to grow into advanced support or quality-focused roles
• Work closely with cross-functional teams to improve partner experience