Partner Success Delivery Manager

Partner Success Delivery Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The Partner Success Delivery Manager is responsible for the overall management of HPE-branded, partner-delivered HPE Services, program governance, end-to-end delivery management, operational performance, total customer & partner experience and financials of assigned delivery partners.

The Partner Success Delivery Manager has additional responsibilities to grow the HPE Services business in the Partner Accounts he/she manages by driving growth initiatives to ensure targeted growth is achieved by working closely with key Partner/HPE stakeholders.

Main Job responsibilities:

• Acts as a Subject Matter Expert for all program requirements, documents and changes, etc.
• Ensures a close working relationship with assigned partners
• Leads operational delivery reviews with all assigned partners on a regular basis (reviewing performance delivery metrics, root cause analysis, corrective action plans, etc.)
• Ensures assigned partners deliver high quality customer satisfaction
• Ensures assigned partners have partner’s personnel with the required trainings, knowledge and skill-set to support the relevant HPE products.
• Leads partner delivery assessment on a yearly basis and ensure all related documents are properly recorded in the respective HPE tools
• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
• Utilizes in-depth understanding of customer and partner business, complex requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
• Develops a close relationship and collaboration with Partner Account Team
• Participates in Partner business reviews, understands partners’ business environment & market segments, drives the creation and execution of the Partner Success Delivery Plan
• Acts as escalation point for all partner escalations
• Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements.
• Develops a very close working relationship with country/region team

Education and Experience Required:

• Typically 5+ years to establish proven track record in Service Business Management.
• Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
• Typically first level university degree or equivalent work experience; advanced degree is a plus.

Knowledge and Skills:

• Fluency in English and Cantonese language.
• High knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market.
• General technical understanding of products.
• Problem detection and analysis of root cause.
• Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
• Demonstrated skills in planning and financial analysis.
• Proficiency with desktop applications and familiarity with financial reporting tools.
• Medium level of planning, project management and change management skills. Project and change management training and certification as appropriate.
• Excellent presentation skills. Ability to influence different functions, geographies, and the ability to build strong consensus. Impacts internal and external clients on WW basis.
• Excellent communication and soft skills.
• Influence within same team and level.
• ITIL 4 Foundation certificate is an advantage.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#china

#operations

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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