Part Time Patient Customer Service Representative

Location: Ascension Seton Southwest Hospital

Schedule: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care.

This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do:

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently

• Answer phones and gather accurate patient information quickly in a fast-paced environment

• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion

• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable

• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For:

• Exceptional customer service experience, communication and interpersonal skills

• Strong composure and professionalism in a fast-paced environment

• Ability to multitask and prioritize quickly with high attention to detail

• Comfortable with shifting priorities based on patient needs

• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

• High School Diploma or GED

• Ability to pass background check, drug test, and meet vaccination requirements

What You’ll Gain:

• Experience in healthcare administration & patient access

• Exposure to revenue cycle, insurance processes, and hospital operations

• Opportunity for growth within R1

• A team environment focused on innovation, collaboration, and patient experience

• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job:

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Part Time Patient Registration Representative

Location:

Shift Hours: PRN - as needed, 48 hours a month minimum requirement, 24 hours on call

What you’ll do:

• Serve as the first point of contact for patients, managing phone calls and computer-based check-ins with accuracy and efficiency

• Provide calm, compassionate support to individuals who may be anxious or unwell.

• Work in a fast-paced, dynamic environment, balancing multiple systems and tasks with confidence

• Learn and apply insurance and healthcare registration processes through comprehensive training

• Collaborate with a reliable, supportive team focused on your success and long‑term career growth at R1 RCM Inc

If you’re detail‑oriented, patient‑focused, and energized by meaningful work, this is an excellent opportunity to grow your healthcare career.