Part-Time IT Support Specialist

Who You Are

You enjoy figuring out why something isn’t working—and helping someone get back to their day. You’re patient with questions, resourceful when troubleshooting, and organized enough to keep track of the details.

You may be starting your IT career, studying a related field, or turning hands-on experience into your first professional role. We’re interested in how you learn, communicate, and approach problems. You can ask for help, explain what you’ve tried, and follow through on what you say you’ll do.

You’re also curious about how businesses use technology. As you build your skills, you’d welcome the opportunity to work with clients and learn the fundamentals of technology consulting.

The Role

You’ll help keep Frogslayer’s everyday technology running smoothly: supporting employees, preparing equipment, maintaining accurate records, and improving the instructions people rely on. You’ll work with experienced teammates and external IT partners to resolve issues and learn new systems.

Internal IT support is the core of the role. As your skills grow and capacity allows, you’ll also assist with client systems and planned IT projects. An experienced team member will scope and review those assignments, with opportunities to shadow, contribute, and gradually take on more responsibility.

This position starts part-time and is based in our College Station office. The hands-on nature of employee support and equipment preparation requires an in-office presence. There is potential for the role to grow into a full-time position as you demonstrate readiness and business needs develop. A transition to full-time is not guaranteed.

Plan on 20–25 hours per week, with all scheduled work hours performed in our College Station office. We’ll agree on your working hours based on your availability and the team’s support needs, including coursework commitments where applicable. Schedule flexibility applies to when you work; this is an in-office position.

Learn by doing

You’ll have responsibility for completing routine work, established procedures to guide you, and a clear path to ask questions or escalate more complex issues. Previous consulting experience is not required.

You're a Good Fit If

• You have 0–2 years of relevant experience, or an equivalent foundation from coursework, internships, campus IT work, personal projects, or other hands-on learning. No degree required.
• You’re comfortable setting up and troubleshooting computers, common software, and peripherals, with familiarity in Windows or macOS and a willingness to learn both.
• You understand basic connectivity concepts and can work methodically through an everyday Wi-Fi, printer, or application problem.
• You communicate clearly with people of different technical backgrounds, ask thoughtful questions, and provide useful progress updates.
• You’re dependable, organized, and comfortable following checklists, documenting your work, and keeping several requests moving.
• You can commit to 20–25 hours per week and work in our College Station office during all scheduled hours.
• You’re interested in both the technical problem and its effect on the person or business experiencing it.

Helpful, but not required: CompTIA A+ or similar training; experience with Google Workspace, Microsoft 365, Slack, device-management tools, or a ticketing system; and customer-service experience. You don’t need to know every tool we use on day one.

Responsibilities

Support Frogslayer’s people and technology

• Help employees: Receive and track requests, troubleshoot everyday hardware and software issues, and communicate progress through resolution.
• Prepare equipment: Set up and troubleshoot Windows and Mac laptops, monitors, docks, printers, and meeting-room technology.
• Support employee arrivals and departures: Follow established IT checklists, coordinate account and application setup with the appropriate owners, prepare workstations, and collect returned equipment.
• Keep inventory organized: Maintain device-assignment records, organize spare equipment, coordinate repairs, and prepare purchasing recommendations.
• Document what works: Update the internal IT wiki, record troubleshooting steps, and improve repeatable procedures and employee how-to guides.
• Perform routine upkeep: Complete scheduled device checks and software updates using established instructions, and flag issues that need attention.
• Coordinate follow-through: Gather troubleshooting details and work with experienced teammates, vendors, or IT partners on issues that need deeper expertise.

Build experience supporting clients

• Assist experienced team members with client troubleshooting, equipment preparation, and planned IT projects.
• Help document client environments, support procedures, project tasks, and completed work.
• Support system setup and planned changes under the direction of the responsible technical lead.
• Join client meetings or shadow support sessions as appropriate; learn to clarify needs, explain technical concepts, and provide professional updates.
• Take on progressively more responsibility as you demonstrate readiness, with internal support priorities and available capacity guiding client assignments.

Perks and Benefits

We invest in people who want to build a career here. This position starts part-time; eligibility for the offerings below varies by employment status. Full-time benefits would apply only if you transition to full-time and meet the applicable eligibility requirements. Frogslayer’s offerings include:

• $15–$20 per hour, depending on demonstrated skills and relevant experience, including coursework, internships, and personal projects. A discretionary bonus plan is available to eligible employees.
• Company contributions to medical benefits for eligible full-time employees and their families.
• Flexible discretionary time off.
• A dedicated learning and development budget, plus paid training and conference days.
• Quality tools, systems, and equipment.
• Guidance from experienced teammates and opportunities to build client-facing consulting skills.
• Company-sponsored events and an office located on a Texas A&M bus route.

We’ll discuss the schedule, compensation, and benefits applicable to the position during the hiring process.

Frogslayer is an equal-opportunity employer. We welcome and encourage diversity in the workplace.

Bring your curiosity, your follow-through, and your interest in helping people. Build your next chapter at Frogslayer.