Park Room Lounge Host - JW Marriott Grosvenor House London
Marriott International · LONDON, United Kingdom ·
- Employment
- Full time
- Category
- Hospitality
JOB SUMMARY
To welcome the guest upon their entry into the restaurant and ensure that their first impression is a pleasant one. To ensure memorable welcome and fond farewell and create lasting dining experiences. To manage overall reservations and seating requirements, taking into consideration guests’ preferences and restaurant business needs.
CANDIDATE PROFILE
Experience
- Previous experience working within a F & B environment preferred
Skills and Knowledge
- Strong Communication skills (verbal, listening, writing )
- Pro -active and reliable
- Positive demeanor, professional and personable
- Ability to manage stress and multi-task.
- Able to wo rk independently and as part of a team Education or Certification
- Good level of English essential CA
SPECIFIC TASKS
The following are specific responsibilities and contributions critical to the successful performance of the position:
- To greet customers in a friendly and courteous manner upon their entry into the restaurant and escort all guests to their respective tables
- To hold and safely store, any coats, bags, hats or umbrellas for guests of the restaurant
- To maintain the highest levels of cleanliness and observe all aspects of safety – being mindful of furniture, fixtures and fittings and make sure you ‘clean as you go’ in order to ensure a clean and tidy work area
- To regularly arrange and replace all flowers within the restaurant. As well as regularly change the water in all flower vases
- To ensure that the guest's bill is posted accurately on Micros and that the correct table number is assigned to them
- To ensure that payment is received from all guests and to make sure that the bill is signed and that their room number, and name, is clearly legible.
- To maintain a high standard of personal appearance and hygiene, and meet hotel grooming and uniform standards and to follow service excellence standards at all times.
- To ensure the Cashier Tally Sheets are accurate and any discrepancies are noted and signed by a supervisor
- To ensure Account and House charges are recorded accurately and signed by a supervisor or manager
- To be empowered to deal with guest problems, through following the LEARN process and complete guest response forms, and to seek advice when unsure what to do
- To promote awareness of health, safety and security within the department for associates and guests (e.g. fire alert points, exits, extinguishers, table clips etc.)
- To answer the telephone in a friendly and courteous manner and to be able to manage and log all reservations and bookings
- To make sure all necessary paperwork, forms and menus are fully stocked and well presented
- To perform the correct duties and operations connected with the handling of the float
- To be able to set up the till and Micros at the beginning of each shift o To update the staff timesheets o To be actively responsible for all currency transactions throughout the day and to accurately cash up and fill out the correct documentation at the end of each shift
- To carry out any other duty/function that may be assigned by the immediate Manager
SAFETY AND SECURITY
- To adhere to the Weights and Measures Act and food hygiene standards.
- To promote awareness of health and safety. For example, fire alert points, exits, fire extinguishers , trip hazards etc.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests.
- To maintain the highest level of cleanliness. To ‘Clean as you go’ to ensure a clean and tidy work area, and to follow the routine cleaning schedule.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Wear appropriate PPE and employ correct manual handling procedures to a void injury.
- Protect the privacy and security of guests and your co -workers.
OTHER
- To carry out any other duty/function that may be assigned by immediate Supervisor, Manager, Department Head or Executive Committee member.
- To maintain a high standard of grooming, hygiene, and uniform standards ensuring that your name badge worn.
- Support all co -workers and treat them with dignity and respect.
- To develop and maintain healthy inter -departmental relationships, support the team to reach common goals.
- Complies with Marriott International Hotels Limited regional office and hotel policies and procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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