Outlet Manager- TCLC

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Exempt
Reports to: Director of F&B

JOB SUMMARY

The F&B Manager is responsible for overseeing the daily operations of the restaurant. These include hiring and training restaurant staff, supervising all restaurant and F&B activities, attending to any guest or service issues, and ensuring financial integrity of the F&B operation.

ESSENTIAL DUTIES & FUNCTIONS

• Display exceptional knowledge of all menu items and prices.
• Be on the restaurant floor during peak hours and special events
  • (7:30AM – 9:30PM, 11:00AM – 1:00PM and 5PM to 10PM)
• Review all menus for accuracy, durability, and cleanliness
• Inspect all tables for cleanliness and appropriate setting
• Verify all reservations are booked through open table
• Review Open Table at the beginning of each shift and plan tables and special events accordingly
• Check restaurant email and respond to all reservation inquiries
• Assign sections to appropriate scheduled staff in Open Table
• Ensure all opening duties are assigned and completed
• Communicate any 86’d menu items to staff and report to F&B Director and Executive Chef
• Complete annual reviews for designated associates
• Verify proper lighting and music level during open hours of the restaurant/tequila bar/el patio
• Ensure restaurant closes at scheduled time and that all closing duties are complete
• Participate in any off-site events
• Attend Managerial meetings such as BEO, Behind the Scenes, Daily Stand Up
• Schedule and host monthly Bravo meeting
• Create and assign weekly trainings.
• Schedule monthly front of house deep cleaning
• Actively participate in PR calls and initiatives. Facilitate monthly promotions and events
• Any other duties as assigned by the F&B Director or General Manager
• Ensure front of house staff is adhering to all service standards and codes of conduct
• Be instrumental in achieving projected food and beverage cost
• Maintain adequate inventory and par levels (China/ Glass/ Siler Inventory due to F&B Director by 2nd of every month)
• Complete financial reporting as assigned by F&B Director
• Ensure all servers are equipped with appropriate knowledge to perform their roles effectively
• Train and rehearse service standards with staff
• Submit memos of conversation or discipline as needed
• Communicate all special events to restaurant staff. This includes food specials and drink specials
• Source and participate in events that help promote the restaurant and hotel
• Schedule continuous staff training on liquor, beer, wine, and food
• Ensure room service and amenities are delivered according to company standards
• Have comprehensive knowledge of hotel systems such as Tabit, Alice, Stay N Touch, Open Table, Hotel Effectiveness, ProfitSword
• Be proficient in Microsoft Word, Excel and PowerPoint