Order to Cash - Customer Issue Resolution Analyst
healthcare · IN, Bangalore Kar ·
Job Description:
OTC CIR/AR IT Analyst
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never
stop solving for you.
The Impact You’ll Make in this Role
As an IT Business Analyst - SAP OTC/FSCM, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
Here, you will make an impact by:
How you will make an impact
Support the design, implementation, testing, and continuous improvement of Global SAP Order-to-Cash (OTC) and Financial Supply Chain Management (FSCM) processes, including Billing, Collections Management, Dispute Management, Invoice Adjustments, and Returns in alignment with business requirements, financial controls, and operational objectives.
Collaborate with Finance, Customer Issue Resolution, Treasury, and IT stakeholders to gather requirements, analyze end-to-end business processes, and translate needs into functional specifications, user stories, process designs, and test scenarios.
Analyze SAP OTC and FSCM issues, including credit holds, collections activities, dispute cases, integrations, and enhancement requests; perform root cause analysis and recommend configuration changes, process improvements, or defect resolutions.
Partner with external consultants, vendors, and internal technical teams to support integrations with cash application, reporting, master data, and related systems; coordinate solution delivery, data validation, testing, production deployment, and operational support.
Support compliance, governance, audit, and ERP transformation initiatives through documentation, risk assessments, financial controls, user training, change management, reporting, and business validation.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the
following qualifications:
Bachelor’s Degree or higher in Information Technology, Business, Finance, Accounting, Supply Chain, or a related field AND seven (7) years of experience in a business analyst, functional analyst, SAP consulting, or related information technology role.
AND
In addition to the above requirements, the following are also required:
Five (5) or more years of hands-on SAP OTC and/or SAP FSCM experience in a private, public, government, or military environment.
Experience supporting SAP Credit Management, Collections Management, or Dispute Management, including requirements analysis, solution design, configuration support, testing, and production issue resolution.
Experience with end-to-end OTC processes and integration points across sales order management, billing, accounts receivable, customer master data, cash application, and reporting.
Experience preparing functional specifications, process flows, user stories, test scripts, and business validation documentation for SAP enhancements or ERP transformation initiatives.
Strong analytical, problem-solving, stakeholder engagement, and written and verbal communication skills.
Experience supporting global ERP deployments, integration testing, user acceptance testing, defect management, and post-go-live stabilization.
Knowledge of SAP FI-AR, Treasury, cash application, EDI, Fiori, reporting, or master data integrations.
Experience with EDI and e-invoicing integrations.
SAP certification in S/4HANA Sales, FSCM, or a related discipline.
Additional qualifications that could help you succeed even further in this role include:
Experience supporting global ERP deployments, integration testing, user acceptance testing, defect management, and post-go-live stabilization.
Knowledge of SAP FI-AR, Treasury, cash application, EDI, Fiori, reporting, or master data integrations.
Experience with EDI and e-invoicing integrations.
SAP certification in S/4HANA Sales, FSCM, or a related discipline.
Work location:
Bengaluru (Hybrid)
Travel: May include up to 10%
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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