Order Operations Specialist

Order Operations Specialist (Remote)
Location: 100% Remote / Virtual
Must Reside In: Austin, TX or any of the following states – AL, AZ, CO, CT, FL, GA, IL, NC, NV, OH, OR, SC, TN, TX, VA, WI.
Job Type: Full-Time, Exempt (Salaried)
Compensation: $45,000–$55,000 base salary + quarterly bonus opportunities
Position Overview
The Order Operations Specialist is responsible for executing the full order lifecycle with a high degree of accuracy, ensuring all client purchases are correctly structured, processed, and aligned for downstream billing, tax handling, and financial reporting.
This role serves as a critical control point within the revenue process. While transactional in nature, the position requires strong attention to detail and accountability, as errors directly impact invoicing accuracy, revenue recognition, and client experience.

Core Responsibilities
Order Lifecycle Execution
Execute the end-to-end processing of all customer orders across internal systems. Ensure that all required fields, product selections, pricing structures, and service configurations are complete and accurate prior to finalization.
Pricing & Product Validation
Validate pricing, discounts, promotions, and bundled services against approved company standards. Confirm that all order components align with current product offerings and pricing structures.
Billing Readiness & Financial Alignment
Ensure all orders are properly structured for invoicing, including subscription setup, billing cadence, payment terms, and tax applicability. Identify and resolve discrepancies before orders are handed off to Finance.
Data Integrity & System Accuracy
Maintain consistent and accurate data across CRM, ordering platforms, and billing systems. Ensure alignment between systems to prevent downstream reconciliation issues.
Cross-Functional Coordination
Act as an operational liaison between Sales, Marketing, Finance, and Customer Success. Communicate order status, clarify discrepancies, and ensure alignment across teams.
Issue Identification & Resolution Support
Proactively identify order-related issues and discrepancies. Resolve straightforward issues independently and escalate complex cases with clear documentation and context.

Ownership & Accountability

Accuracy and completeness of all processed orders
Timeliness of order execution
Integrity of order data across all systems
Reduction of billing errors and rework

Success Metrics

Order accuracy rate
Order processing turnaround time
Billing discrepancy rate
Internal response time / SLA adherence

Required Skills

Exceptional attention to detail
Strong organizational and time management skills
Ability to manage multiple priorities simultaneously
Clear and professional communication skills
Accountability and ownership mindset

Systems Environment

Salesforce CRM (or comparable CRM)
WooCommerce or equivalent ordering system
Subscription billing platforms
Avalara or comparable tax tools
Office 365

Experience
1–3 years in order processing, operations, or administrative support roles
This is a fully remote role. However, you must reside in one of the following states:

• Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Nevada, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Wisconsin