Oracle Health Go-Live Field Manager Consultant

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The Oracle Health Go-Live Consultant provides frontline support during Oracle Health system implementations, upgrades, optimizations, and activation events. This role serves as an at-the-elbow resource for clinicians, operational staff, and end users to ensure successful adoption of Oracle Health applications and workflows. Specialists act as the first point of contact for workflow questions, issue identification, troubleshooting, and escalation throughout the go-live period.

Position Summary

The Field Manager serves as the onsite lead for Adoption Coaches (AC) that support implementation and activation during go-live events. This role is responsible for overseeing AC staff, managing daily logistics and resource deployment, monitoring support effectiveness, and serving as a key escalation point for system or support issues. The Field Manager works closely with project leadership and client stakeholders to ensure end users receive timely, high-quality support.

Key Responsibilities

• Lead and supervise Adoption Coach support staff across assigned departments and shifts.
• Manage staffing logistics, resource scheduling, and deployment based on real-time needs.
• Conduct shift change check-ins and check-outs, including attendance and ID verification.
• Round regularly through clinical and operational areas to assess coverage, workload, and resource effectiveness.
• Gather feedback from department leaders, charge nurses, clinic managers, and end users to identify trends, issues, and support needs.
• Monitor client satisfaction and address concerns in partnership with project leadership.
• Escalate system issues using the client supported ticketing system.
• Adjust support coverage by reallocating resources to high-priority areas.
• Serve as the primary point of escalation for Adoption Coach-related issues at the departmental level.
• Provide direct At the Elbow support to end users as required due to Adoption Coach coverage availability.

Qualifications

• Experience supporting healthcare IT implementations, EHR go-lives, or large-scale operational projects.
• Previous leadership or supervisory experience in a healthcare or consulting environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Willingness to work onsite throughout go-live and stabilization activities.

This is a newly created position to support a client opportunity.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.