Oracle Fusion Support

About us

Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Job description:

• Provide business support for the Oracle Fusion application to both French and international regions.
• Respond promptly to tickets and requests, ensuring adherence to Service Level Agreements (SLAs).
• Maintain online help resources to ensure correct application usage within the domain and offer expert assistance for user-reported incidents.
• Resolve basic Fusion tickets and escalate more complex issues to the appropriate domains.
• Perform daily reviews of Power BI reports to confirm they are up-to-date.
• Communicate with users through MS Teams and email to ensure issues are resolved effectively.

About you

Professional experience

• Recent graduate or up to 3 years of relevant professional experience

Essential skills and qualifications

• Experience with ERP systems, specifically Oracle Fusion
• Business analysis experience is a plus
• Knowledge of Power BI is advantageous
• Strong troubleshooting abilities

Key skills

• Excellent communication and interpretation skills
• Basic numerical and analytical capabilities
• High attention to detail
• Strong prioritization and workload balancing skills
• Ability to multitask and manage time effectively
• Open-minded, eager to learn, confident, and proactive in contributing
• Strong organizational and interpersonal communication skills
• Experience working in a multicultural environment is a plus

Languages

• Fluent in French (spoken and written) — a must
• Fluent in English (spoken and written) — a must

What we offer

• Global opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional development: Training programs and upskilling/re-skilling opportunities.
• Career growth: Internal growth and mobility opportunities within Orange.
• Caring and daring culture: Health and well-being programs and benefits, diversity and inclusion initiatives, CSR and employee connect events.
• Reward programs: Employee referral program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion or belief, sexual orientation, marital status, neurotype, disability, veteran status, or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: do not hesitate to tell us about your specific needs.

At Orange, only your skills matter. Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.

Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.