Oracle Fusion HCM Core - Second Level Support 2075

Job Overview

We are seeking an experienced Oracle Fusion HCM Core – L2 Support Consultant to provide operational support for Oracle HCM Cloud applications. The role involves managing production support activities, resolving incidents, and ensuring smooth functioning of HCM modules.

Key Responsibilities

• Provide Level 2 production support for Oracle Fusion HCM modules
• Handle incident management, service requests, and issue resolution
• Perform root cause analysis and implement fixes
• Work closely with business users and stakeholders to resolve functional and technical issues
• Support ongoing system maintenance, enhancements, and configurations
• Ensure adherence to ITIL processes and support standards
• Participate in periodic system health checks and reporting

Required Skills & Experience

• Minimum 5 years of experience with Oracle HCM Cloud
• Strong expertise in:
  • Global Core HR
  • Absence Management
  • Compensation & Benefits
• Hands-on experience in production support environments
• Good understanding of ITIL processes

Technical Skills

• Oracle HCM Extract
• BI Reports & OTBI
• HDL (HCM Data Loader)
• Spreadsheet Loader
• Fast Formulas

Functional Skills

• Experience with:
  • Redwood UI
  • Visual Builder Studio
  • Journeys
  • Personalization
  • Lookups & Value Sets
  • Work Structures
  • Areas of Responsibility
  • Data Roles & Security

Nice to Have

• Experience with bi-directional integrations
• Exposure to DevOps practices (preferred but not mandatory)