Ophthalmic Technician-Lead

Join Kansas City’s leading eye care team! At Discover Vision Centers, we believe in working together to provide the best eye care for our patients. We are currently hiring for a Lead Ophthalmic Technician to join our ever-growing team of professionals who share our main focus of GREAT PATIENT CARE!

Essential Skills and Abilities:

• Must have skills that are learned to work in any capacity of Ophthalmology, Optometrics, CTL’s, pre-testing.
• Strong communication and interpersonal skills (both written and oral)
• Proven ability to work well in a supervisory capacity. Demonstrates skills in motivating and training a professional staff.
• Personable and empathetic with patient’s needs and concerns.
• Multi-tasking of multiple projects simultaneously.
• Ability to work as a team member.
• Demonstrate computer literacy.

Responsibilities:

Personnel Supervision

• Assists in training and disciplinary action of technical staff under supervision of practice administrators. (Site Manager, Operations Manager, HR Director)
• Supervises technical staff, including preparing and monitoring job duties and performance. Completes annual performance evaluations for technical staff as well as for newly trained staff (45/90-day reviews).
• Maintains employee confidentiality.
• Oversees training of clinical staff, including the immediate supervision of untrained technicians. Completes new hire checklist.
• Appropriately schedules technical staff in accordance with clinic needs, filling in when necessary; approves time off requests for technical staff.
• Review technical staff schedules for all locations, ensuring schedules are entered into the Master Technician schedule, on the shared drive, no later than Thursday of the week prior.
• Facilitate technician coverage requests for all locations, ensuring that adequate staffing is available for each provider and clinic, to maintain optimal clinic flow.
• Organizes and conducts regular monthly meetings of technical staff.
• Attends (and often times conducts) all Tech meetings (in applicable Geographical Region) as well as help facilitate regular Lead Tech meetings.
• Consults with Site Manager on problems and interpretation of policies to ensure patient needs are met.
• Develops and implements protocols for continuing education of technical staff.
• Plans and organizes in-service training programs on all equipment at the location.
• Maintains functional knowledge of all technical staff responsibilities.

Clinic Responsibilities

• Performs patient workups and diagnostic testing as required.
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
• Makes sure that specialized testing and procedures are covered by trained personnel.
• Be encouraging and sensitive to all staff needs and concerns.
• Assists with oversight of retina drug supply, by helping with inventory audits, ensuring drugs are checked in/out appropriately, and refrigerators are well maintained.
• Secure patient information and maintain patient confidentiality by completing safeguarding medical records and by maintaining accuracy of diagnostic and procedure coding.
• Maintain integrity of office equipment and facilitate repair requests in a timely manner.

Triage

• Determines the flow of daily clinics.
• Maintains a smooth flow of patients to the physician, altering the test sequence as required.
• Provide telephone support regarding ocular emergencies, prescription refills, and patient care questions.
• Communicate with front office to facilitate proper patient flow.

Administrative

• Ensures all clinic instruments/equipment is functioning properly; troubleshoots malfunctioning equipment; requests repairs and maintenance, as needed.
• Schedules all preventative maintenance on instruments and equipment.
• Provides back-up support to other technicians, including approving medication/clinic supply orders, returning patient phone calls or delegating managing prescription refills, and responding to contact lens calls.
• Maintain inventory levels, delegates orders of clinical supplies.
• Assists management with addressing physician and patient complaints, issues with technical quality or performance concerns.
• Identifies opportunities to improve departmental process for productivity and service.
• Partners with clinical management to plan, manage, and communicate operational changes to technical staff.
• Promotes a culture of safety by ensuring staff compliance with all established policies and procedures, safety, and infection control.
• Consults with Division Managers/Operations Manager when doctors request to block or cancel clinic.
• Assists with check-in and check-out questions as needed.
• Assists pre-op with appointment scheduling and surgery scheduling as needed.
• Turns in time off requests to Site Manager and assist with technical staff attendance.
• Perform other duties as required