Operations Support Specialist, Tokyo/Osaka/Fukuoka - Rakuten Marketing Japan Department(LinkShare Japan)(A&M)

Job Description:

Business Overview
The Ad & Media Company is committed to the overall development of the Rakuten Group, aiming to make "Advertising" the fourth pillar of the group, following "EC, FinTech, and Mobile." Within the Rakuten Group, it is attracting attention as a crucial business area that will drive future group growth.

Department Overview
This position belongs to the "Rakuten Marketing Japan Department" within the Ad & Media Company.
The Rakuten Marketing Japan Department holds a unique position as "both a digital advertising agency and a platformer," operating in an environment where it can handle a diverse range of marketing products and cutting-edge digital solutions.

The Sales Assistant Group primarily handles operational tasks related to ad operations for the Rakuten Marketing Japan Department (LinkShare Japan business).
By managing various operational tasks, they contribute to improving organizational productivity and quality through implementing business flow improvements, automation, and promoting measures to prevent operational errors.
* LinkShare Japan K.K. : https://jp.linkshare.com/

Position:
Why We Hire
As our business grows and operations expand and become more complex, we are looking for individuals who can handle various operational tasks while driving improvements, such as reducing man-hours through automation and preventing human errors.
　
Position Details
Job Overview
Based on requests for operational support from both internal and external sources, this role primarily handles various operational tasks associated with ad operations, such as report creation, management screen settings, and billing, payment applications.

Specific Job Examples
- Data aggregation and creation of various reports
- General ad operation (primarily affiliate advertising)
- Receiving new requests, creating work formats, and building operation flows
- Checking ad content and requesting corrections from media
- Responding to inquiries
- Answering phone calls (transferring calls)

Work Environment
9 permanent employees, 3 temporary staff
It's a team with many mid-career hires, and while their backgrounds and years of service vary, members support and learn from each other while leveraging their individual skills and experience.

Mandatory Qualifications:
- At least 3 years of professional work experience
- Experience in handling operational tasks such as data aggregation and input, constructing business flows, and improving operations
- Proficiency in Excel (functions such as XLOOKUP, SUMIFS, INDEX, PivotTables, conditional formatting, etc.)
- Experience using Microsoft PowerPoint and Word

Desired Qualifications:
- Work experience in the internet advertising industry
- Ability to understand and make simple modifications to VBA
- Experience utilizing RPA tools (Power Automate, etc.)
- Understanding of HTML and CSS

Other Information:
Additional information on Location
Futako Tamagawa Rise Office
2-21-1 Tamagawa, Setagaya-ku, Tokyo
*For those working in Osaka
Sumitomo Nakanoshima Building 8F, 3-2-18 Nakanoshima, Kita-ku, Osaka-shi, Osaka
*For those working in Fukuoka
T-Building HAKATA EAST 7F, 3-14-1 Hakataeki-higashi, Hakata-ku, Fukuoka-shi, Fukuoka
Additional information on Secondment
This position belongs to Rakuten Group, Inc., but upon joining, you will be seconded to LinkShare Japan K.K.
The salary system, welfare benefits, and evaluation system will be the same as those of Rakuten Group, Inc.

Additional information on English Qualification
English Requirement: Yes
*TOEIC, TOEFL, IELTS, etc.
*Details will be provided if you proceed to the selection process.

Rakuten Group, Inc. Homepage Link
- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #OperationalImprovement #customersupport #DigitalMarketing #adandmedia #LinkShare

Languages:

Japanese (Overall - 4 - Fluent)