Operations Specialist - Trainer

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary:

Training Specialist will be responsible for daily onboarding, software access requests, and ground training. PITO certifications are not required; however, the Training Specialist will be expected to become certified to operate equipment. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Responsible for retaining and strengthening customer relationships, which may include face-to-face customer service.

Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.

Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members.

Qualifications:

• SAP Experience
• Requires at least a year of experience in Warehousing Shipping & Receiving
• Microsoft Office proficiency
• Communication skills
• Knowledge of WMS (Warehouse Management Systems)
• PITO Certified - Preferred
• Schedule flexibility may be needed depending on business needs.

Other Criteria:

• Must be currently located in the same geographic location as the job - Required

Job Level: 51 - Specialist

Job Grade: 10E

Deadline to Apply: September 11th, 2026, at 11:59 PM.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.