Operations Specialist

What you'll do

As the Operations Specialist, you will play a key role in ensuring the effective delivery and continuous improvement of enterprise systems across Queensland Health. You will establish and maintain strong working relationships across the branch to support the alignment and integration of operational services, processes and service levels. The role involves providing high-level technical expertise in the analysis of complex IT system issues, developing innovative solutions and driving service improvements. You will apply best-practice approaches to change management, capacity planning, incident management, risk management and business continuity planning, preferably within an ITIL framework, to ensure reliable and efficient systems support. Working collaboratively with stakeholders, you will help deliver end-to-end service management outcomes that support the operational needs of Queensland Health.

About you

We are searching for someone who has:

• Ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4)
• Technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5)
• Demonstrated ability to understand, explain and apply cloud principles and practises in terms of scalability, resiliency, security, cost, automation, and management and monitoring.
• Ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focused organisation

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.