Operations Specialist

Two full-time openings | Northwest Clinic (N 90th) | Generally Monday - Friday 8 am - 5 pm, some evenings as needed | West Clinic (120th & I) | Generally Monday - Friday 8:00 am - 5:00 pm, floating weekends and evenings as clinic needs |

Job Duties

The Operations Specialist welcomes and assists patients, their families, and visitors while at the satellite location. Responsibilities include answering questions, providing information on services, and directing people to the correct location of service while promoting an atmosphere that is hospitable and efficient.

• Schedules appointments, pulls and prepares medical charts, and maintains smooth patient flow throughout the clinic.

• Receives medical records and places them into the patient’s chart, completes the patient support template accordingly, and enters results.

• Promptly and professionally answers incoming telephone calls, identifies caller's needs, correctly enters information in the database, and efficiently routes the call.

• Greets visitors and patients upon arrival. Ascertains patients’ and/or visitors’ needs and directs them accordingly. Helps patients to complete registration forms.

• Collaborates with the medical team to ensure the patient understands the treatment plan and financial resources. Helps patients to complete financial applications.

• Serves as an advocate for patients and OneWorld Community Health Centers. Interprets for non-English speaking patients during the medical visit. Provides assistance to patients and visitors by obtaining wheelchairs or other services as needed. Escorts patients who need help to their destination on campus.

• Maintains confidential electronic health record: documents treatment plan, ensures records are received from referring facilities, and enters results. Occasionally, fax notes to referring facilities. Complies with HIPAA guidelines. Ensures privacy and consent forms are obtained.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.