Operations Specialist

Position Overview:

The Operations team supports the end-to-end onboarding and compliance process for contractors, ensuring all required documentation, background checks, screenings, and client requirements are completed accurately and on time. This role works closely with candidates, recruiters, clients, vendors, and internal teams to ensure a smooth onboarding experience and successful start for contractors.

How You Make a Difference: Responsibilities

• Manage the end-to-end onboarding process for contractors, including document collection, background checks, drug screening, I-9/E-Verify, and other required compliance activities.
• Review onboarding requirements, track pending items, and proactively follow up with candidates and stakeholders to ensure all requirements are completed accurately and on time.
• Monitor background checks and screening activities, coordinate with screening vendors, and address pending or incomplete items.
• Coordinate with candidates, recruiters, front office, clients, vendors, and internal teams to resolve onboarding and compliance-related questions or issues.
• Review background check and screening results and follow established company and client processes for clearance and start authorization.
• Maintain accurate and timely onboarding and compliance records in JobDiva, Paycom, and client/vendor portals.
• Support client-specific onboarding requirements across multiple accounts while managing multiple activities and deadlines.
• Assist with audits and compliance reviews by ensuring required documentation and records are complete and readily available.
• Monitor shared inboxes and communication channels, respond to onboarding-related requests, and escalate complex issues to the appropriate stakeholders.
• Collaborate with Recruiting, HR, Sales, Account Management, Legal, and other internal teams to ensure a smooth contractor onboarding experience.
• Identify process gaps and recurring issues and support improvements that increase operational efficiency and enhance the onboarding experience.
• Maintain confidentiality when handling sensitive candidate and contractor information and ensure all activities follow company policies, client requirements, and applicable compliance guidelines.