Operations Manager

Overview:
The role of the Operations Manager is to facilitate an impressive operation with impressive team members providing exceptional service. This includes making an exceptional impression on every guest by engaging with our guests in a positive and friendly manner and developing a relationship with the client that results in VPNE Parking Solutions being viewed as a Strategic Partner.
Responsibilities:

Safety

Ensures employees and guests are safe at all times.
If needed - operates vehicles in a safe manner to minimize the potential for accidents.
Oversees the tracking of keys, and vehicles throughout the garage.

Service

Ensures all team members are providing exceptional guest experiences to every guest by smiling at, greeting and helping every guest as they enter the garage.
Maintains garage organization.

Appearance

Adheres daily to VPNE appearance standards
Enforces correct uniform, shaves, hair, etc. with team members

Revenue Control

Develops and maintains a strong revenue control program
Regularly audits location
Reviewing DCR’s daily

Administration

Staffing: Hours/OT
Know and understand billing
Review financials
VISA Expense Reports for Corporate Card submitted correctly and on time
Meets all deadlines

Major Challenges:

Problem-solving
Difficult customer
Conflicts among team members
Patience

Qualifications:
Educational Requirements: BA in Business Administration or related field preferred
Language Skills: Proficient in English both verbally and written
Years of Experience: 5 - 7 years' progressive responsibility in operation in parking, hospitality or a related field

Jobholder Requirements:

Overly friendly; a pleasure to work with and for
Maintain uniform standards when on job premises
Must have a strong work ethic
Must enforce VPNE policies during every shift
Ability to run and move quickly throughout the garage
Ability to organize cars efficiently
Ability to stand for long periods of time
Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle
Ability to lift a minimum of 50 lbs.
Be at least 18 years of age.
Possesses a valid Driver’s License in state of residency.
Be able to pass a criminal background check and RMV check when overseeing a valet operation

Skills

Work requires a positive attitude and strong leadership skills.
Work requires the ability to create relationships with customers.
Work requires the skill of an organization.
Work requires employees to be in good condition, allowing them to run throughout the garage.
Employees must respond appropriately to instructions, questions, or requests for information.

Benefits:

Paid weekly
Medical, Dental, Vision
401K with company match
Discount programs
Short-term disability
Accident insurance
Life insurance