Operations Manager

Trancy Logistics America, a leading provider of international forwarding and warehouse management services, is seeking an Operations Manager at its San Antonio Distribution Center.

Supervisory:

· Responsible for management leadership and guidance over the Company’s operations in San Antonio, TX. Activities include establishing policies, setting goals and handling day-to-day management activities, interfacing with customers, etc.

· Responsible for customer satisfaction with all on-site projects. Works with customer staff and supervisory team to ensure all customer concerns are addressed.

· Responsible for operational improvement projects to meet annual performance targets set by the customer and internally.

· Directs investigation of service failures (delivery and safety) to determine root cause and appropriate countermeasures.

· Supervises monthly invoicing process to ensure all charges are invoiced accurately and on-schedule. Negotiates structure and cost for additional work requests from customer.

· Ensures daily operational needs are met by directing supervisors and team leaders as required. Able to manage operations directly as needed.

· Directs the measurement of each department’s performance and productivity. Establishes new metrics as appropriate.

· Ensures that all policies and procedures are developed, business plan strategies, timelines, goals, etc. are monitored and followed.

· Monitors and reviews employees’ work activities through individual meetings and group meetings to ensure that all work activities are proceeding smoothly to plan.

· Works directly with both staff and customers on a variety of issues.

· Delegates and advises employees regarding the Company’s philosophy and business practices.

· Motivates, develops and mentors employees for improved performance.

· May attend outside meetings such as company group meetings, seminars, conventions and conferences for both information sharing and learning purposes.

· Communicates and coordinates information both in writing and orally on a regular basis with staff, senior management, partner companies, customers, etc. May, at times, share information with external consultants working on behalf of the Company.

· Responsible for tracking and reporting time and attendance in Paylocity.

Other:

· Seeks constant improvement, more efficient and less expensive ways and means in work processes.

· Performs special projects and other miscellaneous duties as assigned by management.

· Follows up to complete any assigned work.

· Maintains high ethical standards in the workplace.

· Reports all irregular issues and problems to supervisor for solution.

· Complies with all company policies and procedures.

· Responsible for maintaining a clean and safe working area.