OPERATIONS MANAGER

Job Title: Business Analyst

Job Type: (Remote)

Job Summary

The Business Analyst — Business Operations Management is responsible for analyzing business operations, monitoring performance, identifying process improvement opportunities, and providing data-driven insights to support operational decision-making. This position works closely with business leaders and cross-functional teams to improve efficiency, reduce costs, optimize workflows, and ensure operational objectives are achieved.

Key Responsibilities

• Analyze business operations, workflows, procedures, and performance to identify opportunities for improvement.

• Gather and analyze operational data to identify trends, inefficiencies, risks, and opportunities.

• Develop and monitor operational KPIs, performance metrics, and management reports.

• Prepare regular business operations reports, dashboards, and presentations for management.

• Analyze staffing, workload, productivity, costs, service levels, and operational performance.

• Identify process bottlenecks, redundancies, and inefficiencies and recommend improvements.

• Conduct current-state and future-state process analysis.

• Develop process maps, workflows, standard operating procedures, and business documentation.

• Gather requirements from business stakeholders and translate them into actionable business solutions.

• Support operational planning, forecasting, budgeting, and resource allocation activities.

• Analyze operational costs and identify opportunities for cost reduction and improved resource utilization.

• Monitor business performance against established goals, targets, and service-level agreements.

• Conduct root-cause analysis to investigate operational issues and performance gaps.

• Develop recommendations based on quantitative and qualitative analysis.

• Collaborate with Finance, IT, HR, Sales, Operations, and other departments on business initiatives.

• Support implementation of new processes, systems, policies, and operational improvements.

• Track action items, initiatives, and improvement projects through completion.

• Assist with change management and communicate process changes to affected stakeholders.

• Support automation and technology initiatives designed to improve operational efficiency.

• Conduct user acceptance testing and validate business processes and system functionality when required.

• Maintain accurate business process documentation and operational records.

• Prepare ad-hoc analysis and reports to support management decision-making.

• Monitor the results of implemented improvements and measure business impact.

• Identify opportunities for continuous improvement and operational standardization.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Business Analytics, Finance, Economics, Information Systems, or a related field.

• 3–5 years of experience in business analysis, operations analysis, business operations, or a related field.

• Strong experience analyzing business processes, operational data, and performance metrics.

• Advanced Microsoft Excel skills and experience working with data and reporting tools.

• Experience developing dashboards and reports using Power BI, Tableau, or similar platforms.

• Strong analytical, organizational, and problem-solving skills.

• Experience gathering business requirements and working with cross-functional stakeholders.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications

• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

• CBAP, CCBA, PMI-PBA, or related certification.

• Experience with ERP, CRM, workforce management, or other business systems.

• Experience with SQL and relational databases.

• Experience with process automation and digital transformation.

• Experience with project management methodologies such as Agile or Waterfall.

• Experience developing operational KPIs and performance dashboards.

• Experience supporting strategic planning and business transformation initiatives.

Key Skills

• Business Operations Analysis

• Operational Performance Management

• Business Process Analysis

• Process Improvement

• KPI Development & Monitoring

• Data Analysis

• Business Intelligence

• Operational Reporting

• Resource Planning

• Cost Analysis

• Workflow Analysis

• Root-Cause Analysis

• Requirements Gathering

• Process Mapping

• Change Management

• Microsoft Excel

• Power BI / Tableau

• SQL

• Stakeholder Management

• Continuous Improvement

Core Competencies

• Operational Analysis: Ability to evaluate business operations and identify opportunities to improve efficiency and performance.

• Data-Driven Decision Making: Ability to use operational and financial data to support management decisions.

• Process Improvement: Ability to identify process gaps and recommend practical improvements.

• Business Partnership: Ability to collaborate with business leaders and functional teams to understand operational needs.

• Problem Solving: Ability to investigate operational issues, identify root causes, and develop effective solutions.

• Communication: Ability to present operational findings and recommendations clearly to management and stakeholders.

• Project Coordination: Ability to support operational initiatives and track improvement activities through completion.

• Strategic Thinking: Ability to connect operational performance with broader business goals and objectives.