Operations Manager (Student Management) #School #Yishun

Job Summary

Support the Student Management Team and teachers by managing student discipline, supervising activities, maintaining records, and assisting with welfare and safety to ensure a secure and supportive school environment.

Responsibilities

• Support the Student Management Team and teachers in managing student discipline and behaviour cases effectively
• Supervise students during recess, school activities, detention, and corrective work to maintain order and safety
• Maintain accurate discipline records, student management files, and attendance tracking for reporting and follow-up
• Assist in fact-finding and investigations related to discipline issues and coordinate communication with parents/guardians
• Conduct safety and security walkabouts around the school, monitor entry/exit points, and assist with crowd management during events
• Respond promptly to incidents and emergencies, escalating to appropriate school personnel as needed
• Identify students needing additional welfare support and refer them to relevant school personnel for assistance
• Assist with student briefings, school activities, and other operational duties assigned by the school

Required competencies and certifications

• Valid First Aid certificate, or willingness to obtain one before deployment

Preferred competencies and qualifications

• Minimum 5 years’ experience working with children, teenagers, or youth
• Experience in student discipline, case management, or behavior support
• Former national uniform services personnel
• Strong communication, interpersonal, and conflict de-escalation skills
• Ability to work independently and manage high-pressure situations
• Proficient in report writing, documentation, and MS Office applications
• Familiarity with restorative practices and student support frameworks

Other Information

Working Hours:

• Monday to Friday, 7.00 am to 4.00 pm inclusive (1-hour lunch break)
• No service required on Saturdays, Sundays, and Public Holidays