Operations Manager
Shore360 · Angeles City, Pampanga, Philippines ·
- Category
- Operations
- Experience
- 5+ years
About Shore360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
About the Role
We are seeking an experienced Operations Manager to oversee our Philippine operations, including teams responsible for:
Bill Pay & Disbursement Support
Bank and Credit Card Reconciliations
Accounting / Month-End Support
Financial Statement Preparation
This individual will manage primarily through supervisors and team leaders and will be accountable for quality, productivity, timeliness, staffing, training, controls, and continuous improvement across the Philippine operation.
This is not simply a BPO workforce-management role. The successful candidate must understand accounting and financial operations well enough to recognize errors, question results, manage risk, and ensure work is completed correctly and on time.
Key Responsibilities
Lead and develop Philippine supervisors and team leaders.
Oversee daily workload, staffing, capacity, and service levels.
- Establish and monitor KPIs for productivity, timeliness, quality, errors, rework, and aged work.
- Ensure reconciliations, accounting work, financial statements, and bill-pay support meet established standards.
- Enforce SOPs, controls, approval procedures, and escalation requirements.
- Identify operational problems early and drive them through resolution.
- Improve processes, handoffs, training, and accountability across teams.
Address employee performance issues and develop high performers.
- Coordinate closely with Plumb's U.S. operations and accounting leadership.
- Lead adoption of Plumb technology, automation, and AI-assisted workflows.
- Provide concise operational reporting, risks, and recommendations to U.S. leadership.
Required Qualifications
- 7+ years of accounting, financial operations, shared-services, BPO, or related experience.
5+ years managing teams, including supervisors or team leaders.
- Working knowledge of reconciliations, month-end accounting, and financial statements.
- Demonstrated experience managing KPIs, productivity, quality, and employee performance.
Strong English communication skills.
- Strong judgment, organization, follow-through, and problem-solving ability.
Comfortable with technology, automation, and changing workflows.
Preferred
Accounting or finance degree.
- Experience with U.S.-based accounting or financial-services organizations.
QuickBooks Online or similar accounting-system experience.
- Bill pay, AP, family office, shared-services, or financial reporting experience.
Lean Six Sigma, PMP, CPA-equivalent, or similar credentials.
What Success Looks Like
Supervisors effectively manage their teams.
Work is accurate and completed on time.
Backlogs and exceptions are visible and controlled.
Errors and rework decline.
Productivity is measurable.
Performance problems are addressed promptly.
U.S. leadership receives early visibility into issues.
Technology and automation are successfully adopted.
- The Philippine operation increasingly runs effectively without constant U.S. intervention.
ShoreXtra Perks
- Attendance Bonus –Get a chance to win ₱5,000 every pay run through a perfect attendance incentive draw.
- Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off
- Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day
Photography Club, Dance Club, Fitness Club, Book Club, Music Club
- Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
- Gold Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
Work Set Up:
On-Site
Work Schedule: Monday to Friday, NIght shift schedule