Operations Manager

We are looking for a passionate and driven Operations Manager to lead our hawker joint venture brands. The incumbent will be responsible for driving and delivering sales revenue in line with the budget while managing costs and maintaining the service and hygiene standards with the operations team.

This role is ideal for someone who thrives in a fast-paced environment and wants to play a pivotal role in shaping the future of the brand.

Responsibilities:

Business Operations

· Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals

· Responsible for the business performance, financial and budget planning of the business unit

· Involved in the set up and expansion plans for new food courts

· Analyse business performance to optimise sales and profitability

· Work closely with functional support departments as to align with strategic business objectives.

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead, coach and motivate employees to develop organizational and governance strategies and achieve goals

· Facilitate innovation and lead employees to manage change

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees food court standards and maintenance

6 days work week

Skills/Qualification

· At least 8 years of experience in F&B environment

· Minimum 3 years exposure in managerial position in food court operations

· Strong business acumen, critical thinking and analytical skills.

· Determination to succeed and ability to deliver results

· Good problem solver and self-confidence in decision making.

· Ability to lead and inspire the team to achieve organizational goals.

· Strong inter-personal skills and to lead by example with hands-on-approach.

· Ability to identify the market trends and creative to new ideas to stay ahead of competition.