Operations Manager

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Previous experience in accounts receivable, billing, or financial administration (preferably within the childcare or education sector). Strong understanding of invoicing, payment tracking, and financial reconciliation. Proven leadership experience, with the ability to train and mentor team members. Proficiency in accounting software (e.g., Xero, MYOB, or QuickBooks) and Microsoft Office Suite (Excel, Word, Outlook). Excellent communication and customer service skills to liaise effectively with parents and stakeholders. Strong organisational skills and attention to detail. Ability to work independently and meet deadlines in a fast-paced environment. Understanding of Australian childcare funding and subsidy programmes (desirable but not mandatory).

Core responsibilities:

Lead, mentor, and train a team of administrative professionals handling accounts receivable tasks. Process and issue invoices to parents and clients, ensuring timely and accurate billing. Monitor accounts receivable and follow up on overdue payments via phone, email, and written correspondence. Maintain accurate records of payments, outstanding balances, and account reconciliations. Assist in preparing financial reports related to accounts receivable. Respond to billing enquiries from parents and clients, providing clear and professional support. Collaborate with the finance team to improve invoicing and collections processes. Develop and implement training programs for new and existing team members to enhance efficiency and accuracy. Perform general administrative tasks, including document management, data entry, and correspondence. Support the childcare centre’s team with ad-hoc administrative tasks as needed.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!