Description
Operations Manager | Operational Excellence | Business Transformation | Cross-Industry Leadership
We are looking for an experienced Operations Manager to lead and optimize business operations, drive operational excellence, and deliver measurable business results. This role is ideal for a strategic leader with a proven ability to improve processes, lead high-performing teams, and implement scalable operational strategies across dynamic business environments.
As an Operations Manager, you will oversee daily operations, optimize performance, manage cross-functional initiatives, and ensure operational efficiency while supporting business growth. You will collaborate with senior leadership to improve productivity, customer satisfaction, quality, and profitability.
What You'll Do
- Lead day-to-day business operations to ensure efficiency, quality, and operational excellence.
- Develop and implement strategies that improve productivity and reduce operational costs.
- Manage cross-functional teams and foster a culture of accountability, collaboration, and continuous improvement.
- Monitor operational KPIs and use data to drive decision-making.
- Identify process improvement opportunities through Lean, Six Sigma, and automation initiatives.
- Manage budgets, resource allocation, and operational planning.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Lead change management initiatives and support organizational growth.
- Collaborate with executive leadership to align operational strategies with business objectives.
- Implement technology solutions that improve operational performance and customer experience.
Preferred Experience
- Operations Management
- Business Operations
- Process Improvement
- Project Management
- Change Management
- Strategic Planning
- Budget Management
- Performance Management
- KPI Development & Reporting
- Workforce Planning
- Vendor Management
- Risk Management
- Customer Experience
- Quality Assurance
- Continuous Improvement
Tools & Technologies
Experience with one or more of the following is preferred:
- Microsoft Excel (Advanced)
- Power BI
- Tableau
- Microsoft Power Platform
- SAP
- Oracle ERP
- NetSuite
- Odoo
- Salesforce
- Monday.com
- Asana
- Jira
- Smartsheet
- Microsoft Project
- Google Workspace
- Microsoft 365
- AI Productivity Tools (ChatGPT, Microsoft Copilot, Gemini, Claude)
Methodologies
- Lean Management
- Lean Six Sigma
- Kaizen
- Agile Project Management
- Scrum
- Business Process Improvement (BPI)
- Process Mapping
- Root Cause Analysis
- Continuous Improvement
- Operational Excellence
What We're Looking For
- Strong leadership and people management skills.
- Excellent analytical and problem-solving abilities.
- Experience leading operational teams in fast-paced environments.
- Data-driven decision-making mindset.
- Strong communication and stakeholder management skills.
- Ability to prioritize multiple initiatives while maintaining operational excellence.
- High level of accountability, adaptability, and strategic thinking.
- Passion for continuous improvement and innovation.
- Professional English proficiency (B2+ preferred).
Next Step
Please remember to check your email and complete your One-Way Video Interview. This is the next step in our hiring process and will help us better understand your leadership style, operational experience, and ability to drive business results. We look forward to learning more about you!
Requirements
Operations Manager – Strong Fit Resume Requirements
- 5+ years of Operations Management experience.
- Proven leadership experience managing cross-functional teams.
- Process Improvement & Operational Excellence (Lean, Six Sigma, Continuous Improvement).
- Experience managing KPIs, SLAs, productivity, quality, and operational performance.
- Project Management and Change Management experience.
- Strong analytical skills with data-driven decision making (Excel, Power BI, Tableau).
- Experience with ERP/CRM systems (SAP, Oracle, NetSuite, Odoo, Salesforce, etc.).
- Budget, resource planning, and cost optimization experience.
- Demonstrated measurable achievements and business impact.
- Professional English proficiency (B2+ preferred).
- Bachelor's degree in Business, Industrial Engineering, Operations, Supply Chain, or a related field.
- Strong leadership, communication, and stakeholder management skills.
Strong Fit Indicators (Bonus)
- Experience leading teams of 20+ employees.
- Lean Six Sigma, PMP, or similar certifications.
- Experience in multinational or high-growth organizations.
- Digital transformation or automation project experience.
- Experience using AI productivity tools (ChatGPT, Microsoft Copilot, Gemini, Claude).
- Proven ability to improve operational efficiency, reduce costs, and drive business results.