Operations Manager

YOUR KEY RESPONSIBILITIES:

1. Oversee and coordinate daily operations to ensure activities are carried out efficiently and consistently in accordance with Company policies, procedures, standards and client requirements.
2. Plan and coordinate manpower deployment according to operational requirements, ensuring appropriate resource allocation and coverage.
3. Monitor attendance, productivity and overall team performance, and work closely with Supervisors and Team Leaders to ensure responsibilities are clearly communicated and followed through.
4. Coordinate operational schedules, assignments, manpower arrangements and replacements to support smooth business operations.
5. Monitor service quality and address operational issues, feedback and complaints in a timely and professional manner.
6. Monitor the utilisation of manpower, equipment, materials and other operational resources to promote efficiency and minimise wastage.
7. Ensure operations comply with Company policies, SOPs, workplace safety requirements, ISO 9001 & ISO 45001 and applicable regulations.
8. Identify operational risks, gaps and areas for improvement, and implement appropriate corrective and preventive measures.
9. Prepare and review operational reports covering manpower, attendance, productivity, performance and other key operational matters.
10. Support staff training, development and performance improvement, while promoting accountability, teamwork and professionalism.
11. Develop and implement initiatives to streamline workflows, improve productivity and strengthen operational effectiveness.
12. Provide Management with regular operational updates, recommendations and improvement initiatives.
13. Support and undertake other duties, projects and initiatives as assigned by Management from time to time.

ROLE PROFILE:

1. A Diploma, Degree, WSQ Diploma or relevant WSQ certification, ITE qualification, WPLN certification, or other relevant qualifications.
2. We also welcome candidates who may not have formal academic qualifications but have solid hands-on operations experience, good leadership skills and a strong willingness to learn and grow with us.
3. At least 2 years of experience in an Operations Manager or similar operations role, with hands-on experience in coordinating daily operations, manpower and team activities
4. Relevant experience in warehousing or cleaning operations is an advantage.
5. Experience in managing manpower-intensive operations is an advantage.
6. Strong organisational, coordination and problem-solving skills.
7. Strong leadership, communication and interpersonal skills.
8. Able to work independently and manage multiple priorities effectively.
9. Proficient in Microsoft Office and operational management systems.
10. Strong sense of responsibility, accountability and ownership.