Operations Manager

关于 HOT CRUSH / About HOT CRUSH
从上海出发，热度延伸至吉隆坡。
排队，是 HOT CRUSH 被看见的方式；每日新鲜手作，才是我们始终坚持的事情。
现在，HOT CRUSH 即将来到新加坡。我们期待与你一起，把新鲜、温暖与生命力在这座城市绽放。

From Shanghai, the excitement has spread to Kuala Lumpur. The queues are how HOT CRUSH gets noticed; freshly crafted every day is what we have always stood for.
Now, HOT CRUSH is coming to Singapore. Together, we look forward to letting freshness, warmth and vitality bloom in this city.

职位简介 / Role Summary
岗位 / Position: 营运经理 / Operations Manager
负责首店筹备和整体经营结果。 / Lead the outlet opening and overall business performance.

主要职责 / Key Responsibilities
• 统筹开业、招聘、培训和营运准备 / Lead opening, recruitment, training and operating readiness
• 管理销售、人工、成本、损耗和经营目标 / Manage sales, labour, cost, wastage and operating targets
• 带领店长和后厨主管，协调前厅与生产 / Lead store and production managers and coordinate front and back of house
• 建立排班、服务、库存和现金管理流程 / Set routines for rostering, service, inventory and cash control
• 处理重大客诉、人员、设备和经营问题 / Handle major customer, people, equipment and business issues

任职要求 / Requirements
• 工作经验 / Experience: 至少3年连锁餐饮或烘焙营运经验，并有大型门店管理经验。 / At least 3 years in chain F&B or bakery operations, including large-outlet leadership.
• 学历 / Education: Polytechnic Diploma / 理工学院文凭
• 语言 / Language: 中英文均能用于工作沟通及顾客服务。 / Able to use both English and Mandarin for workplace communication and customer service.
• 其他要求 / Other Requirements: 能配合开业阶段和轮班安排。 / Able to support the opening period and rostered shifts.
• 核心技能 / Key Skills: 门店营运、开业筹备、损益、排班、成本控制、团队管理 / Store operations, opening, P&L, rostering, cost control, leadership

为什么加入我们 / Why Join Us
加入新加坡首店创店团队，与国际化烘焙品牌共同成长。
Join the founding team of our first Singapore outlet and grow with an international bakery brand.

员工福利 / Team Benefits
1. 法定福利 / Statutory Benefits
2. 季度奖金 / Quarterly Bonus
3. 年终花红 / Year-end Bonus
4. 内部推荐奖励 / Employee Referral Rewards
5. 生日及节日福利 / Birthday & Festive Benefits
6. 优秀员工旅游与培训机会 / Travel & Training for Outstanding Employees
7. 全球职业发展与晋升通道 / Global Career Development & Progression

福利说明 / Benefits Note
法定年假、病假、CPF及其他适用权益按新加坡法规执行；奖金及其他福利以公司政策、个人表现及适用资格为准。 / Statutory annual leave, sick leave, CPF and other applicable entitlements follow Singapore law. Bonuses and other benefits are subject to company policy, performance and eligibility.

工作时间 / Work Schedule
每周工作6天，每天9小时，根据排班安排。 / 6 working days per week, 9 hours per day, based on the roster.