Operations Manager - Global Business Consulting

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Are you a high-energy, team first, problem solver looking to accelerate your career in business operations? In this role, you will manage core operational processes for Veeva’s global Business Consulting practice, ensuring smooth execution, organizational efficiency, and data-driven insights that empower our field teams to scale. As a trusted thought partner, you’ll have end-to-end ownership of key operational processes to streamline business execution at scale.

• Drive Practice Operational Discipline: Help streamline and maintain best practices across the Business Consulting practice, using data and clear communication to influence field teams and practice leaders without direct authority
• Enable Data-Driven Decision Making: Track key operational metrics, generate actionable insights, and ensure reporting accuracy so leadership can make fast, informed business decisions
• Streamline Operations & Improve Efficiency: Continuously audit current workflows to identify friction points; proactively build solutions that maximize productivity, eliminate administrative drag, and minimize costs
• Act as a Collaborative Thought Partner: Build strong, cross-functional relationships across Business Consulting and broader Veeva teams, always keeping the bigger picture in mind and jumping in to support peers when needed
• Adapt to Dynamic Priorities: Maintain agility in a fast-paced, evolving organization, anticipating operational challenges before they arise and pivoting quickly to address shifting business needs
• Maintain Process & System Integrity: Ensure team adherence to operational procedures, taking deep personal ownership over deliverables and fixing issues root-cause when process gaps occur.

• Bachelor’s degree in Business, Finance, Operations, Data Analytics, or a related field, or equivalent practical exposure (e.g. 2+ years of corporate/consulting experience).
• Demonstrated experience improving or automating manual processes in a school, project, or work setting
• Demonstrated experience working in complex people environments, adeptly managing relationships upwards, downwards, and with peers to achieve a goal
• Familiarity with data visualization or analytics tools (e.g., advanced Excel, Tableau, Power BI, or Salesforce)
• Strong Operations Mindset: A natural inclination to keep processes buttoned up, paired with a relentless drive to bring order, logic, and structure to complex or fluid workflows.
• Mission-First Team Player: Proven track record of putting team success and the broader organizational mission ahead of self, innate understanding that we all win together.
• Global & Cross-Cultural Agility: Willingness and ability to collaborate seamlessly across diverse cultures, geographies, and time zones to support a globally distributed practice.
• High Learning Agility & Adaptability: Fast learner who thrives in an ever-changing, fast-paced environment and proactively solves problems rather than waiting for instructions.
• Extreme Ownership & Reliability: Strong track record of meeting tight deadlines, taking pride in your work, and holding yourself accountable. including having the knowledge and humility to ask for help when needed.
• Analytical Mindset: Comfortable working with data to extract insights, identify trends, and back up operational decisions with facts.
• Strong Communication & Influence: Outstanding written and verbal communication skills, with the natural confidence to build rapport, collaborate across teams, and influence others effectively.

• Prior experience working on a global operations team within a consulting organization
• Prior experience working with Life Sciences companies

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].