OPERATIONS MANAGER

DUTIES AND RESPONSIBILITIES

1. Collaborate with warehouse supervisors to solve immediate day-to-day operational issues.
2. Monitor, report, and drive key service level metrics for fulfillment to ensure that we are providing an excellent customer experience and delivering on our promise.
3. Create and implement operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
4. Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through.
5. Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
6. Manage processes to ensure flow of material of all products from receipt to shipment to the customer. Will work closely with Transportation, Sales, Customer Service, and regional PDC staff.
7. Manage safety and compliance for the facility.
8. Manage day-to-day operations in the absence of the Assistant General Manager.
9. Manage projects as assigned and ensure project boards are maintained.

10. Maintain cleanliness and organization of the facility. Duties include hiring and training employees and managing quality assurance programs.

11. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.

1. Duties include hiring and training employees and managing quality assurance programs.
2. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.
3. Long-term planning to create initiatives that further the company’s overall goals.
4. Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
5. Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
6. Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
7. Identifying potential problems and points of friction and working to find solutions to maximize efficiency and revenue.
8. Identifying opportunities to expand or shift course to take advantage of changes in the market.
9. Other duties as assigned by management. Supports regional PDC’s as required.

SUPERVISORY RESPONSIBILITIES

Manages operational processes throughout the PDC, including receiving discrepancies, claim resolution, and cycle counting & inventory management. Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include development and implementation of process improvements utilizing lean concepts and thinking.

KNOWLEDGE AND SKILL REQUIREMENTS

1. High School diploma or equivalent required; Bachelor’s Degree preferred.

1. Warehouse and/or manufacturing leadership experience is required
2. Supervisory experience is required
3. Strong data collection and analysis skills are required including capabilities using MS Excel, Word, PowerPoint and Outlook.
4. Attention to detail and task completion skills.
5. Excellent writing and verbal communication skills, including experience with developing meeting content and presenting information to a group of people.
6. Familiarity with tractor trailer/heavy duty equipment industry preferred.
7. Familiarity with warehouse associate management including scheduling, payroll time and attendance, and vacation approvals, etc.

WORKING CONDITIONS AND PHYSICAL EFFORT

1. Work is normally performed in a warehouse work environment.
2. Work hours are dependent on shift assignment. Aurora operates 3 shifts plus weekends in all PDC’s.
3. Generally limited exposure to physical risk. Bending and lifting to 50 pounds.
4. Occasional air/land travel may be required.