Operations Coordinator

Title: Operations Coordinator
Program: Empire Men’s Shelter
Salary Range: $49,350 per year

Program Description:
The Shelter is a 110 bed, 24/7 emergency shelter for general population homeless men that are employable or are already employed. Our comprehensive services include case management, occupational therapy, workforce development services, and housing placement assistance.

Overall Responsibilities:
Under the general direction of the Assistant Director, with latitude for independent action, the Operations Coordinator directs a staff of Residential Aides assigned to the 4p-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related work.

Essential Duties and Responsibilities:
The essential duties of the Operations Coordinator include but are not limited to the following activities:

Supervise Residential Aides and Senior Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the shelter.
Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations.
Serve as lead manager in the absence of more senior managers.
Proved wrap-around overtime coverage as needed.
Perform crisis intervention when required which includes handling Priority One incidents for Kenton Hall while on-site.
Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts.
Provide emergency first aid/CPR assistance when needed.
Keeps records and assists staff in updating the client data summary sheets used for weekly/monthly meetings.
Maintains an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed.
Provides training of staff through on-site sessions as well as referrals to outside training sources.
Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.

Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.
Performs other duties as assigned by the Assistant and Program Directors

Qualifications:

Associates Degree plus experience as outlined in item 1 below, or
H.S. Diploma or GED plus experience as outlined in item 2 below or
Bachelor’s Degree
Fire Guard certification F-02 or Fire Safety Coordinator F-80

Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.
Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.
Knowledge of case management software