Operations Coordinator

Koala is a global furniture brand bringing Australian design and innovation to the world. We create forward-thinking products that solve problems for people and homes everywhere, driven by our purpose to make the world a more comfortable place.

We’ve always believed in doing things differently, whether in the way we develop products, how we do people and culture, or the way we bring the brand to life. That mindset has fuelled our growth, helping us disrupt categories in ways that are creative, bold and often unexpected. While we’re a household name in Australia, our journey on the global stage is only just beginning.

Since launching in 2015, our furniture has reached homes across Australia, Japan, the US and the UK. As a B Corp-certified, customer-obsessed, and data-led company, we’re committed to revolutionising furniture for generations to come through design, innovation, and meaningful sustainability.

Role Description

事業の成長を支えられるよう、効率的でスケーラブルな物流の仕組みづくりを主導していただきます。 新しい配送パートナーの開拓やラストマイル配送の新たな仕組みづくりを通じて、Koalaの物流ネットワークと配送力を広げていきます。 部門を横断したプロジェクトをリードしながら、システムやプロセスの改善を通じて、これからのオペレーション体制づくりを支えていただくポジションです。

Key Responsibilities

• 部門をまたぐプロジェクトや施策をリードし、タイムラインの設計や役割分担、進捗フォローを通じて、みんなで決めたゴールの達成を後押しする

• マーケットプレイス、B2B、カスタマーサービス、プランニング、財務、テックなど社内の各チームと連携しながら、物流のオペレーションを事業の成長やお客様のニーズに合わせていく

• 配送パートナーや社外の関係者と信頼関係を築き、既存のネットワークではカバーしきれない大型・重量品なども含めて、ラストマイル配送の幅を広げていく

• 新しい配送の仕組みを一緒につくり、パートナーのオンボーディングやオペレーション設計、サービス要件、コスト、パフォーマンス管理までを担う

• 物流オペレーション全体を見渡し、ボトルネックや非効率、繰り返し起きている課題を見つけて、テックチームと一緒にシステムの改善や自動化を進め、生産性とスケーラビリティを高めていく

• 新商品や新規事業のローンチに必要な物流面の準備を洗い出し、関係者を巻き込みながら、ローンチに向けた準備を進めていく

• 基幹システムを使った入出庫処理や在庫調整など、日々の物流オペレーションにも必要に応じて携わっていただく
  

Ideal background

• 物流、サプライチェーン、オペレーション、EC、小売など、関連する分野での実務経験が2年以上ある方

• 複数の部門や社外パートナーが関わるプロジェクトを調整した経験がある方

• 配送パートナーや3PL、物流会社などの外部ベンダーとの協業経験があれば尚良し

• 課題を見つけるところから原因を掘り下げ、実際の解決策として形にするまで、主体的に動ける分析力・問題解決力

• 社内外を問わず円滑にやり取りできるコミュニケーション力。社内コミュニケーションに支障のない英語力があり、部門や社外パートナーとも柔軟に連携できる方

• 成長意欲があり、変化に柔軟に対応できる方。目の前の課題を解決するだけでなく、この先の事業成長を見据えてオペレーションのあり方を考え、優先順位の変化や予想外の出来事にも前向きに対応できる姿勢
  

Perks and Privileges

Koala is only as good as its employees are happy - and we’re one happy international bilingual bunch! We offer our teams hybrid working options and the freedom and autonomy to do their best work in a way that works for them! Whether that’s working your own version of 9-6, working from home in your pajamas from time to time or hanging out at our Treehouse (this is what we call our office digs) in Omotesando, or enjoying the 20+ days annual leave (+generous time off for volunteer, parental, Koala life leave and more) you decide whatever helps you find your flow! The Treehouse has plenty of social activities to get involved with, including Thursday lunches, and help you get to know your fellow Koalas better as well as free Koala products for all employees - who better to shout from the tree tops how awesome our products are, right?! We also recognise that we can’t grow as a brand unless we support the growth of our teams so this is a strong focus for us via our Learning Management platform, as well as individual and team growth budgets and dedicated days. Lastly and importantly our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support. We believe that simply doing ‘no harm’ isn’t good enough. So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more.

All in all, the Koala Kommunity is a great place to hang out and belong to!

Why Join Koala?

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We have no ego; we seek feedback that grows us; and we have a strong bias for action. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognise that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.