Operations & Clients Relation Manager With Graphic Design Background

Please, before applying, read carefully the work setup as it's not a stardard job work setup

OJ Digital Solutions is seeking a motivated and experienced Operations Manager with creative background (design/writing) to join our team remotely.

This is a very unique and special role and set-up where you'll be responsible of all operations full-time - fully remote.

You will be responsible for managing client orders, and relationships, overseeing projects from start to finish, including mostly graphic design projects and writing projects.

You must be familiar with design work related to Packaging designs (labels, pouches, boxes), as well as infographics designs.

You must be familiar with freelancing platforms such as Fiverr and Upwork

Key Responsibilities

1. Order Management

• Oversee the lifecycle of all client orders on selling platforms we use, from initial order intake to final delivery.
• Ensure orders are assigned to the appropriate team members (designers, writers, etc.).
• Respond to client inquiries, concerns, and revision requests in a timely and professional manner.
• Monitor project timelines and ensure delivery deadlines are met.
• Communicate with clients to clarify project requirements and keep them informed about the progress of their orders.
• Manage customer expectations, especially in cases where urgent requests or tight deadlines arise.

2. Revision Handling

• Provide feedback to team members based on client feedback and revisions.
• Handle customer revision requests efficiently and accurately.
• Ensure revisions are processed quickly and meet the quality standards.
• Review revisions before they are sent to the client, ensuring high-quality results.
• Maintain a structured process for revisions to avoid errors and delays.

3. Quality Control/Design

• Conduct quality checks on all completed work before final delivery to ensure they meet customer expectations.
• Collaborate with designers, writers, and other team members to ensure high-quality output.
• Ensure all work delivered aligns with client instructions, brand standards, and guidelines.
• Potentially redesign/retouch assets to enhance the work
• If there’s downtime and things are all handled, potentially help out with designing infographics

4. Processes and Trainings

• Help come up with better processes and systems to improve quality work, workflow and deliverables, such as standardizing deliveries and mockups
• Periodically help update training materials

Requirements

• Proven experience in client management and project management, ideally in a creative/design agency.
• Strong graphic design background; proficient in Adobe Creative Suite & Figma.
• Excellent written and verbal communication skills.
• Tech savvy - we need someone who's fast at handling
• Highly organized and able to juggle multiple projects simultaneously.
• Strong eye for design aesthetics and attention to detail.
• Problem-solving mindset with the ability to make decisions in a fast-paced environment.
• Experience managing client expectations and delivering projects on time.
• Self-motivated, positive, and passionate about client success.

Desired Qualities

• Proactive: Takes initiative in managing the workflow and resolving any issues before they escalate.
• Organized: Strong organizational skills to manage multiple orders and revisions simultaneously.
• Customer-Oriented: Focused on delivering a high level of customer satisfaction.
• Adaptable: Able to learn new systems quickly and adapt to changes in workflow.

Our Values:

🤝 Small team spirit – Friendly, collaborative, non-corporate environment.

⏱ Flexible, results-driven – Easygoing but serious about responsibility.

🚀 Fast-paced growth – We move quickly, adapt fast, and scale with confidence.

🙅‍♂️ No micromanagement – We trust our people to own their work.

Benefits

This is a full-time role where we require you to be "available" at all times. This doesn't mean stuck in front of the computer at all times, but being available to answer and jump at certain tasks depending on urgency and needs.

There are very good benefits.

- Flexibilty to work from anywhere.

- You set your "active" working hours. What matters is completing the orders with the highest client satisfaction.

- Package includes a fixed salary.