Operations Business Analyst
Total Loan Services LLC · Kettering, Montgomery County ·
- Category
- Business analysis
Business analyst at a consumer loan servicing company, acting as liaison between business stakeholders and technical teams. Day to day: gathering and documenting requirements, coordinating cross-functional projects, supporting regulatory reporting, audits and banking-partner coordination, and analyzing processes to improve efficiency and compliance.
Position Summary
The Operations Business Analyst serves as a key liaison between business stakeholders and technical teams to support operational initiatives, regulatory reporting, compliance activities, and business process improvements. This role is responsible for gathering and documenting business requirements, coordinating cross-functional projects, analyzing existing processes, and helping implement solutions that improve operational efficiency and regulatory compliance.
This role also serves as a liaison for coordinating reporting requirements, audit requests, and operational initiatives between the organization and its banking partners, ensuring regulatory obligations and business objectives are met accurately, efficiently, and on time.
The ideal candidate is highly organized, detail-oriented, and comfortable working with stakeholders across Compliance, Accounting, Operations, Information Technology, Data Analytics, and external banking partners. This individual will possess strong analytical, communication, and project coordination skills and be capable of translating complex business needs into clearly documented requirements and actionable project plans.
Key Areas of Focus
- Business & Systems Requirements Gathering
- Business Process Analysis & Continuous Improvement
- Cross-Functional Project Coordination
- Consumer Finance Product Support
- Compliance & Audit Support
- Support of Operational Reporting & Data Analysis efforts
- Business Process & Technical Documentation
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