Operations and QA Engineer

Key Responsibilities

1. ISO Certification & Quality Management System

• Lead and coordinate the company's preparation for ISO certification.
• Develop, implement and maintain the company's Quality Management System (QMS).
• Establish the required quality policies, procedures, processes, forms and records.
• Conduct a gap assessment against the relevant ISO standard and develop an implementation roadmap.
• Coordinate internal audits and support external certification audits.
• Identify non-conformities and coordinate corrective and preventive actions (CAPA).
• Monitor the effectiveness of corrective actions and ensure timely closure.
• Maintain proper control of QMS documentation and records.
• Ensure that relevant employees understand and comply with the company's quality requirements.

2. SOP & Process Documentation

• Map and document key business and operational processes.
• Develop and maintain Standard Operating Procedures (SOPs), work instructions, process flows and checklists.
• Establish appropriate document-control procedures, including version control, approval and revision history.
• Work with department heads and staff to ensure that documented procedures accurately reflect actual operations.
• Identify gaps, duplication, inefficiencies and risks within existing processes.
• Regularly review and update SOPs to reflect changes in operations, systems and regulatory requirements.

3. Operations & Process Improvement

• Monitor operational processes and identify opportunities for improvement.
• Analyse process performance using appropriate data and KPIs.
• Investigate operational and quality issues and perform root-cause analysis.
• Recommend and implement corrective and preventive actions.
• Support continuous improvement initiatives to improve quality, productivity, efficiency and cost effectiveness.
• Develop process controls to minimise errors, defects and operational risks.

4. Quality Control & Assurance

• Establish appropriate quality-control procedures and inspection criteria where applicable.
• Monitor quality performance and identify recurring quality issues.
• Investigate internal and customer quality complaints.
• Conduct root-cause analysis using appropriate tools such as 5 Why, Fishbone, Pareto analysis and 8D.
• Establish and monitor quality KPIs.
• Work with relevant teams to ensure corrective actions are implemented effectively.

5. Supplier & Customer Quality

• Support supplier evaluation and quality monitoring.
• Work with suppliers to resolve quality and process issues.
• Assist in supplier corrective actions and follow-up.
• Support the investigation and resolution of customer complaints and quality issues.
• Maintain appropriate records relating to supplier and customer quality matters.

6. Training & Compliance

• Develop training materials relating to SOPs, quality procedures and process requirements.
• Conduct or coordinate employee training when new procedures are introduced.
• Ensure employees understand and follow approved processes.
• Monitor compliance and identify areas requiring further training or corrective action.

7. Management Reporting

• Prepare regular reports on quality and operational performance.
• Track key quality and operational KPIs.
• Report significant quality issues, risks, corrective actions and improvement initiatives to management.
• Provide recommendations to management based on process and quality data.