Operations Analyst - Junior

Overview

The Operations Analyst performs a variety of complex tasks, which include the collection, analysis and reporting of information vital to critical infrastructure, cyber and key resources. These tasks support a 24/7/365 operations environment and include the proper triage and routing of time-sensitive information to the correct person or office.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Collection and passing of information from one shift to the next, collaboration and sharing of information that is vital to critical infrastructure, cyber and key resources, warning and reporting, and answering requests for information.
• Performing triage on questions, issues, or events involving the nation's Critical Infrastructures (CI), Cyber and Key Resources.
• Evaluating current information and develop responses to critical information requirements.
• Monitoring a variety of information sources, such as online media sources specific company news feeds, news media channels, weather channels, and particular websites for information relating to CI and Cyber.
• Maintain knowledge of known Cyber threat actors, ransomware, and DDOS attacks.
• Use information received via OS, Official OS, Regional Reporting, Social Media aggregation tool, and other government or non-government agency reports to analyze and write/prepare error-free, clear, and concise reports answering the EEIs, CISA CIRs, PCIRs, and other potential questions leadership may have concerning an incident.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree in a related discipline such as Homeland Security or Business.
• Additional two (2) years of experience with an Associate’s Degree.
• Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.
• Specialized 24x7 operations center experience focusing on cyber, emergency management, communications, or critical infrastructure.
• Must have knowledge and experience in at least two of the following: open-source monitoring and alerting, intelligence or professional report writing, all source analytical research of databases and systems to include classified.
• Experience/expertise in one or more critical infrastructure sectors (as defined by HSPD-7 and the NIPP) and/or emergency management.
• Ability and experience with Special Handling Caveats and use of Traffic Light Protocol (TLP) for cyber incidents.
• Must have between zero (0) and two (2) years of related experience.
• Active Top Secret/SCI security clearance.
• Excellent written and verbal communication skills, including ability to interact effectively with all levels throughout Company organization.
• Shall have the requisite skills, expertise, and experience to perform the requirements of each task. Must be extremely detail-oriented and well organized.
• Must have proficient skills using Microsoft and Google Suite Products (Word, Excel, Power Point) and be able to learn new software as the situation dictates.
• Demonstrated ability to provide necessary attention to solve different level problems with some supervision.
• Broad expertise in research, analysis, and writing skills and be able to perform triage on questions, issues, or events involving the nation's Critical Infrastructures, Cyber and Key Resources.
• Familiarity and understanding of known cyber threat actors and ransomware variants.
• Ability to use Mission Operating Environment (MOE) system, Remedy, and Service Now.
• Ability and experience to respond during high-tempo mission critical/crisis operations quickly and effectively.
• Ability to work 24/7 rotating shifts with 8-hour shifts varying.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment.
• Shift hours may vary from 8 – 12 hours depending on needs to support 24/7/365 operations.
• Must be physically and mentally able to perform duties while standing for extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.